Job Description

Mohon
Kelayakan
Education & Experience

• Education: Diploma or Bachelor's Degree in Event Management, Marketing, Business Administration, Hospitality, or a related field.
• Experience: Minimum 2-3years of relevant experience in event coordination, sales support, or client servicing, preferably in an events or marketing agency.
• Hands-on experience in both pre-event planning and on-site event execution is highly preferred.

Skills & Competencies

• Strong communication and interpersonal skills
• Excellent organizational and multitasking skills to manage multiple projects, timelines, and stakeholders.
• Proficient in Microsoft Office (Excel, Word, PowerPoint)
• Detail-oriented with strong skills in documentation, proposals, and post-event reporting.
• Sales-oriented with a customer-first mindset and the ability to propose tailored event solutions.
• Capable of working under pressure, especially during live events, with effective problem-solving abilities.

Personal Attributes

• Professional, positive, and client-focused attitude.
• Creative, resourceful, and adaptable to changing event requirements.
• Self-motivated and able to work both independently and collaboratively within a team.
• Willing to work flexible hours, including evenings, weekends, and travel for on-site event support.

Tanggungjawab
Client Coordination and Support

• Act as the main point of contact for clients after sales are confirmed, ensuring clear communication of client requirements.
• Gather and document all event details, including client preferences, client objectives and requirement, client budget, event flow, and special requests.
• Maintain continuous communication with clients before, during, and after the event to ensure satisfaction.

Event Planning and Coordination

• Coordinate with the team to understand client objectives and event expectations.
• Create detailed event plans, including schedules, activity sequences, and staffing requirements.
• Liaise with internal teams to ensure all elements of the event are prepared.
• Coordinate with suppliers, vendors, and third-party service providers for event essentials.

On-Site Event Management

• Oversee event setup, ensuring that all elements are in place and functioning correctly.
• Act as the on-site point of contact for clients, addressing any last-minute requests or concerns.
• Monitor event activities to ensure smooth execution and a positive guest experience.
• Troubleshoot any issues that arise during the event, ensuring minimal disruption.

Administrative and Documentation

• Prepare event proposals, quotations, and relevant document in coordination with the internal team.
• Maintain detailed records of client interactions, event details, and feedback for future reference.
• Prepare post-event reports, including feedback summaries, client satisfaction, and areas for improvement.
• Manage event expenses and submit cost reports for approval.

Customer Relationship Management (CRM)

• Follow up with clients after events to gather feedback and identify opportunities for repeat business.
• Maintain a positive and professional relationship with all clients, ensuring customer retention.
• Proactively recommend upgrades, add-ons, and new event concepts to clients.

Sales Support

• Collaborate with the internal team to achieve monthly and quarterly sales targets.
• Suggest creative ideas to enhance the client experience and increase sales.

Manfaat

• EPF/SOCSO/PCB
• Annual Leave
• Medical Leave
• Allowance provided
• Performance bonus
• Company trip
• 5 Working days
• Opportunities for professional development and career growth
• A supportive and dynamic work environment

Manfaat tambahan

• Annual Leave
• EPF / SOCSO / PCB
• Allowance Provided
• Medical and Hospitalisation Leave
• Company Trip
• 5 Working Days
• Performance Bonus

Kemahiran
Communication Skills Budget Management Event Planning
Peringatan Penting
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