Job Description

Job Summary

Responsible to ensure smooth running of operations for client accounts assigned and to drive client satisfaction.

General Responsibilities

• Ensure that quality objectives and KPIs of the department are achieved.
• Responsible for the smooth running of daily operations and fulfillment of client requirements/expectations agreed upon for clients assigned to self and team.
• Liaise with Marketing/Trade Marketing/Client teams on co-packing activities, raise subcon PO timely and monitor/manage POS Material inventory store in the warehouse to avoid insufficient POS material for co-packing jobs.
• Work closely with Marketing/Trade Marketing/Client teams on monthly Branch Transfer and raise STO PO timely.
• Coordinate with Marketing/Trade Marketing teams and raise documents for the update/creation of material master, pricing/bonus, product hierarchy and Master Labelling List.
• Build and maintain good business relationship with internal teams and assigned client teams.
• Act as a point of contact for assigned clients for matters related to daily operations.
• Gather and report client operational results in comparison to KPIs set in service level agreements and share in monthly S&OP meeting conducted with clients.
• Undertake additional responsibilities and duties as assigned by superior from time to time.

Functional Skills and Knowledge

• Demonstrate sound knowledge and understanding of the industry/market/competitors/customers
• Demonstrate basic customer management skills
• Demonstrate a general understanding in all aspects of supplier and customer relationship management including supply chain, field marketing and branding
• Demonstrate advanced research and analytical skills
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word, PowerPoint, Vlookup and PivotTable)
• Demonstrate fluency in local language and ideally in English, both written and spoken

Education

Minimum Diploma or Degree in Business Administration/Marketing or relevant field.

Work Experience

Minimum 4-5 years relevant work experience, preferably in Pharmaceutical industry.

Requisition Number: 132830

Department: Client and Customer Services

DKSH