Job Description

Job Summary Responsible to ensure smooth running of operations for client accounts assigned and to drive client satisfaction. General Responsibilities Ensure that quality objectives and KPIs of the department are achieved. Responsible for the smooth running of daily operations and fulfillment of client requirements/expectations agreed upon for clients assigned to self and team. Liaise with Marketing/Trade Marketing/Client teams on co-packing activities, raise subcon PO timely and monitor/manage POS Material inventory store in the warehouse to avoid insufficient POS material for co-packing jobs. Work closely with Marketing/Trade Marketing/Client teams on monthly Branch Transfer and raise STO PO timely. Coordinate with Marketing/Trade Marketing teams and raise documents for the update/creation of material master, pricing/bonus, product hierarchy and Master Labelling List. Build and maintain good business relationship with internal teams and assigned client teams. Act as a point of contact for assigned clients for matters related to daily operations. Gather and report client operational results in comparison to KPIs set in service level agreements and share in monthly S&OP meeting conducted with clients. Undertake additional responsibilities and duties as assigned by superior from time to time. Functional Skills And Knowledge Demonstrate sound knowledge and understanding of the industry/market/competitors/customers Demonstrate basic customer management skills Demonstrate a general understanding in all aspects of supplier and customer relationship management including supply chain, field marketing and branding Demonstrate advanced research and analytical skills Demonstrate proficiencies in office productivity tools (e.g. Excel, Word, PowerPoint, Vlookup and PivotTable) Demonstrate fluency in local language and ideally in English, both written and spoken Education Minimum Diploma or Degree in Business Administration/Marketing or relevant field. Work Experience Minimum 4-5 years relevant work experience, preferably in Pharmaceutical industry.

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