Executive, Card Operation, Channel Management
Petaling Jaya, Malaysia
Job Description
Job Responsibilities The function of the Authorization Unit is primarily to ensure efficient and timely service to all incoming Authorization requests as well as to weed out possible fraudulent transactions. Additional functions undertaken by Authorization unit are:-
- Fraud Monitoring Debit Card Transaction
- Supporting Call Centre after-hours - provide support for Call Centre for backend issues relating to debit card
- Supporting Branches related to MBSB Debit Card issue (case to case basis)
- 24 Hours transaction monitoring (on 3 shifts)
- 24 Hours service to verify suspicious transactions
- Review IMS system enrolment report and maintenance log
- Prepare daily report and escalate to supervisor on suspicious activity
- Escalate fraud case to Dispute Team and Support Team
- Monitor BIN Attack and contact acquiring bank on the activity
- Notifying Acquirer / TPA for BIN Attack / Fraud Transaction/s - case to case basis
- Attend to opt out and temporary block listing by verifying with cardholder (morning shift)
- Monitor system issues and highlight to IT for further action
- Monitor and assist Contact Centre on Maintenance Report
- Assist SSB/CIT on CRM device monitoring and CIT activity
- Bachelor\xe2\x80\x99s degree in Business Administration / Finance / Marketing / Banking or related fields
- Minimum of 1 years of experience in Card Authorization and Monitoring
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Job Detail
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Job IdJD996047
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPetaling Jaya, Malaysia
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EducationNot mentioned