Job Description

Responsibilities:

To perform collection calls to remind customers for their loan payment and follow up on outstanding accounts. To follow-up on the list of customers assigned and update commentaries on collection activities on the Aging report. To meet the assigned monthly target and achieve the overdue ratio. To identify incoming payment and unknown amount. To perform the recovery actions such as repossession and legal action. To liaise and negotiate with customers on settlement of account and propose for reschedule of payment as and when required. To prepare memo for approval for those arrears accounts that request for payment arrangement which legal action is yet to be commenced. To attend and response regarding the audit confirmation. Liaise with appointed re-possessor regarding goods repossession, repo fee, request of repo fee payment, etc.

Requirements:

Diploma / Degree holder in Business Administration or equivalent. At least 1 year of relevant working experience in Hire Purchase industry. Previous experience in collections or customer service is a plus. Proficient of Microsoft Office applications. Ability to work with a team and independently. Self-started, attentive and able to multitask. Strong competence in

Mandarin language

would be an added advantage as the position role require to liaise with Mandarin speaking clients and counterparts.
Job Type: Full-time

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

Health insurance Maternity leave Opportunities for promotion Parental leave Professional development Work from home
Work Location: In person