Job Description

Date: 31-Jan-2023 Location: Sepang, 10, MY, 64000 Company: Malaysia Airports Holdings Berhad

POSITION GENERAL SUMMARY

• Manage social media platforms of Malaysia Airports by growing and promoting positive advocacy.

ESSENTIAL POSITION FUNCTIONS

• Manage daily operations of feedback and content management through online advocacy and other medium community outreach in line with enhancing the business opportunities and customer experiences at the airports.
• Assist team in attending to all type of feedbacks (enquiry, complaint, suggestion & compliment) provided from various platforms (webform, feedback form, post, email, fax) from users of the airports in Malaysia.
• Comply to the SOPs and immediate instructions given by the management.
• Achieve the productivity targets & continuously work on updating content library.
• Assist on all types of paperwork, projects & any other tasks as instructed by the unit Manager & ensure CARE process functions in tandem with all SOPs.
• Execute LIVE posting initiatives in all social media platforms for airport-related, corporate and commercial events.
• Active, fully committed to the nature of the job and willing to work long hours if needed including weekends and public holidays.
• Fit, energetic and in excellent health (able to cover events/field work that may require a lot of walking/standing/reporting on site).

Key Challenges

• To promote positive advocacy at all times.
• To identify new social media platforms.
• To constantly think out-of-the-box for new ideas.

Working Relationship

WHO?
FROM?
PURPOSE

• All HOD

• All Subsidiaries

• To maintain good network internally for administrative and operational requirement.

• Manager

• ITD

• To acquire IT solutions for every aspect of operational matters.

• All HOD

• All Agencies

• To comply with legal and other requirements in processing customer feedback.

Dimension

Competencies

Change and Innovate - Continuous Improvement
Change and Innovate - Innovation
Coach and Nurture Talent - Continuous Learning
Commit to Win - Business Acumen
Communicate and Collaborate - Collaborating
Communicate and Collaborate - Communication
Courage to Excel - Courage
Courage to Excel - Managing Work
Courage to Excel - Work Standards
Customer Centric - Customer Orientation
Communicate and Collaborate - Influencing
Courage to Excel - Driving For Results
Coach and Nurture Talent - Coaching
Courage to Excel - Decision Making
Courage to Excel - Planning & Organizing
Communicate and Collaborate - Building Partnerships

Skills

• Lives and breathes social media; possess a strong understanding of the various social media platforms.
  
  • Excellent communication and writing skills in both English and Bahasa Malaysia.
  • Confident, outgoing and people-friendly.
  • Creative and enthusiastic.
  • Good photography skills.
  • Skillful in Microsoft Office.
  • Careful and meticulous in carrying out daily tasks.
  • Responsible and accountable towards all assignments given.
  • Active, fully committed to the nature of the job and willing to work long hours if needed including weekends and public holidays.
  • Fit, energetic and in excellent health (able to cover events/field work that may require a lot of walking/standing/reporting on site).
  • Contactable at all times (24 hours) especially during crisis and urgent matters.

Relevant Indsutries

EXTERNAL

• Degree with CGPA > 3.0 and minimum 3 year relevant experience.

Education

EXTERNAL

• Recognised Degree preferably with specialization in Communication/ Mass Communication/ Graphics/ Marketing/ Business Management or equivalent.

Additional Information

Open for Malaysian citizens only.
Please be reminded that only online applications will be entertained.
Applications should reach us no later than 7 February 2023.
Only shortlisted candidates will be notified.

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