Job Description

Responsibilities:

• Handling inquiries from External Collectors on a daily basis to support their collection activities.
• Backend support for Internal Collectors which includes payment checking, complaints handling as well as product return requests.
• Handle monthly commission verification for internal and external collectors to be provided to the HR Payroll team.
• Conduct statistical analysis to identify irregular activity trends such as pyramid schemes, fraud activity, and identity theft.
• Verify weekly report from External Collectors for payment list to cross-check with Statement of Account in the back-end system.
• Compiling activity record data to be used for future reference assignment and data analysis.
• Segregate assignment files based on Account Receivable aging to External and Internal collectors and conduct briefing on assignment requirements.
• Provide analysis and insights on collection trends and performance, and make recommendations for process improvements.
• Maintain accurate records and reporting, including forwarding customer payment information to the Payment team and generating collection reports.
• Maintain positive relationships with external collectors and prepare an action plan for performance monitoring.
• Conduct briefing and discussion with External Collectors on the current updates on SOP, Promotion and etc.

• Bachelor\xe2\x80\x99s Degree, Diploma, in Business Administration or equivalent.
• Fresh Graduates are encouraged to apply.
• Excellent communication and interpersonal skills to interact effectively with collection agencies & customers on case basis.
• Strong attention to detail and ability to accurately verify payment list and commission scheme.
• Ability to work independently, prioritize tasks, and manage time effectively.
• Flexibility to travel to various locations within the assigned territory.
• Valid driver\'s license and reliable transportation.
• High Proficiency in Microsoft Office (Mainly in Excel) and well-versed in statistical knowledge.
• Integrity, professionalism, and the ability to handle confidential customer information.

SK MAGIC RETAILS MALAYSIA SDN BHD