Job Description

Act as the primary contact point for assigned customers, ensuring prompt and professional handling of inquiries and service requests. Monitor, track, and resolve backlog shipments by working closely with warehouse operations, transport, and forwarders. Manage and resolve customer complaints by investigating issues, providing corrective actions, and ensuring timely closure. Liaise with freight forwarders, carriers, and other external partners to ensure smooth shipment flow and on-time deliveries. Coordinate with internal warehouse and operations teams to ensure customer requirements are met within agreed SLAs. Prepare and provide regular service performance reports, highlighting key trends, issues, and improvement opportunities. Escalate critical service failures or risks to management with recommendations for resolution. Support continuous improvement initiatives to enhance customer experience and operational efficiency. Maintain accurate and up-to-date customer records, service logs, and communication history.
Qualification and Requirement:

Bachelor's Degree in Supply Chain Management, Logistics, Business Administration, or a related field. 2-4 years of experience in customer service, client management, or logistics operations, preferably within warehouse or freight forwarding environment. Strong communication and interpersonal skills with the ability to build positive relationships with customers and stakeholders. Problem-solving mindset with experience handling customer complaints and service recovery. Knowledge of supply chain, warehouse operations, and freight forwarding processes. Proficient in MS Office applications (Excel, PowerPoint, Word); experience with WMS/TMS is an advantage.
Job Type: Full-time

Pay: RM3,500.00 - RM4,000.00 per month

Benefits:

Health insurance Opportunities for promotion Professional development
Work Location: In person