Job Description

Customer Services & Claims | Professional | Non-Executive | Allianz Malaysia | Full-Time | Permanent

Summary

Be the face of Allianz - Administration Staff will provide administrative support to ensure efficient operation maintain Customer Service daily administrative task. You will be highly organized and detail-oriented, with excellent communication skills and the ability to multi-task in a fast-paced environment. You are very passionate about understanding stakeholder request, knowing their needs and expectations, and working towards exceeding them.

Responsibilities

• Practice strong inter-personal skills and critical thinking, while ensuring delivery of high-quality standards and service level to serve the internal and external stakeholder across all channels within the agreed turnaround time (TAT).
• Responsible for report preparation and presentation, analyses information relating to the work, process flow and administration report as required.
• Preparation of new onboarding setup and readiness
• Maintain confidentiality of all information not limited to company strategy, process improvement initiatives, etc. in accordance with data privacy laws and requirement.
• Undertake other duties related to department\'s functions as requested by the Head of Unit and management from time to time.

Requirements

• High school/ diploma or equivalent required; associate\'s or bachelor\'s degree
• Minimum of 1-2 years of administrative support experience preferred
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Excellent communication and interpersonal skills
• Strong organizational and time-management skills
• Ability to prioritize tasks and work in a fast-paced environment
• Attention to detail and accuracy. Good letter writing or business writing skills will be an advantage.
• Possess strong focus on stakeholder experience
• Good grasp of Microsoft Office applications with good presentation skills.
• Excellent listening skills, critical-thinker with attention to detail.
• Confident and can communicate effectively with the business units.
• Strong inter-personal skill and able to deal with inter and intra department discussions and conflict resolutions.
• Able to work under pressure and handle multiple tasks simultaneously in a fast-paced business environment.
• A proactive individual with good initiative and drive, resourceful and creative.
• Self-motivated and a good team player

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Note: Diversity of minds is an integral part of Allianz\' company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.

Let\'s care for tomorrow. Be trusted to do what\'s right.

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Allianz