Executive, Customer Service (ctg)
Subang Jaya, Selangor, Malaysia
Job Description
We are looking for experienced Customer Service Executive who are well-versed with freight forwarding industry. Ideally, the candidate must possess knowledge in import documentation & customs clearance process.
- Provide \xe2\x80\x9cTotal Service\xe2\x80\x9d to our value customers.
- Propose alternative solution to the superior or customer for discrepancy shipments.
- Constantly identify, suggest and implement improvement measures for the team.
- Support & coordinate closely with PM and Operations.
- Handle customer inquiries and complaints.
- Compliance to customer SOP.
- Generate customer reports (if applicable).
- Responsible to update respective clients on the clearance progress.
- Monitor clearance and ensure timely delivery.
- Advising customer on shipment arrival.
- E-mail communication with consignee and also origin on the shipment status.
- To manage the supply chain by facilitating pick-up from origin until delivery to consignee.
- Any other job functions as delegated by his/her superior.
- Must possess Diploma/Bachelor\'s degree in Logistics and Business or any equivalent field of studies.
- At least 2 years of working experience in the Import Documentation role within the freight forwarding business.
- Candidate must have knowledge in ocean freight logistic operation process.
- Skills require: Detail-oriented, Time Management, Computer Literature, and proactive in problem solving.
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Job Detail
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Job IdJD1047432
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSubang Jaya, Selangor, Malaysia
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EducationNot mentioned