Job Description

Executive, Digital Content & Process Management

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Date:

26 Oct 2025

Location:

Melaka, Malaysia

Company:

Singtel Group

Be a part of something BIG!

As a Executive, Digital Content & Process Management, you are responsible to ensure smooth configuration, publishing, and operational excellence across Singtel's consumer digital platforms - including Singtel.com, My Singtel App, GOMO, Hi App, and key enablers such as Payments, Identity and Notifications.

Make an Impact by:

Configure and update digital content, campaigns, and offers using Content Management Systems (CMS) across Singtel digital platforms Execute time-critical web and app content changes (e.g., banners, product cards, buyflow journeys) according to business and marketing schedules Ensure consistency, accuracy, and compliance with brand, UX, and regulatory standards across all configurations Perform quality checks (sanity testing) on configurations before and after deployment to ensure error-free customer experience Document configuration steps and maintain versioning/records for audit and traceability Operations Support & Incident Handling Provide operational support for live configurations, including timely execution of urgent change requests Assist in triaging and resolving content/configuration-related incidents in collaboration with Singapore onshore teams, Production Support, and IT Contribute to continuous improvement initiatives, streamlining configuration processes and identifying automation opportunities

Skills for Success:

Degree graduate in IT, Digital Media or Communications Minimum 2 years working experience in web configuration Fresh graduates with strong interest in digital/web operations are encouraged to appl Strong attention to detail with ability to execute tasks with precision and accurac Good understanding of digital content lifecycle, SEO principles, and publishing processes Comfortable working in a fast-paced 24/7 digital environment with cross-functional stakeholder Willingness to work occasional weekend morning or midnight shifts

Your Career Growth Starts Here. Apply Now!