Job Description

• Manages relationship of a defined number of Strategic Business Customers and prospects in a particular sector (serves as primary contact for the customers and coordinates the account e.g. with regards to Trade Lane involvement).
• Manages a defined portfolio of potential customers and wins them for a lasting business relationship with DGF.
• Drive the achievement of team targets by taking full ownership of individual performance and actively participating in a high-performance team culture.
• Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
• Work closely with internal stakeholders to ensure cross-functional collaboration, ensuring high quality of service is delivered.
• Achieves stipulated sales target by maintaining a healthy pipeline, good contractual performance and proactive thinking.
• Ensures accuracy and proper maintenance of sales activity records through regular reporting and analysis of sales activities.
• Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations (SLA\'s & SOP\'s).
• Coordinates with CRMs on account planning, customer enquiries, business reviews, etc.
• Updates CRMs and executive sponsors at regular intervals, ensuring they have an awareness of business critical issues.
• Consults CRMs and Sector Heads on potential solutions and best practice.
• By actively communicating customer feedback, market trends, and competitive insights to internal teams, they contribute to strategic decision-making processes.
• Continually develop knowledge of DHL\'s products/services and general commercial awareness in order to provide the best possible solutions to the customers.
• Maintain and support inter-departmental relationships & assist in account receivable issues.
• To be aware targets and drive Company\xe2\x80\x99s Objectives, Targets and Programs that are approved by Management for its intended results.
• To be aware of the environmental aspects and its impact in the daily course of work and take measures to minimize any significant impacts
• Implement/Assist to implement operational controls of activities with environmental aspects having significant impacts on the environment.

Job Requirement

• Require min. of 2 years of working experience in the freight forwarding business in Malaysia.
• Possess a higher academic record in any equivalent academic studies.
• Proficient in using Microsoft Office Application (Tech-Savvy individual will be added advantage).
• Able to be Customer-Centric, strong communication skills and aggressive character to engage with customers.
• Capable to be resilience, proactive and have positive mindset to adapt the fast-paced environment.
• Candidate able to be based at Johor, Malaysia

We apologies if you have not been selected. Only best fit candidate will be contacted to proceed pre-screening. Thank You for choosing DHL Global Forwarding as your Employer of Choice.

DHL