Job Description

Prudential\'s purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people\'s career ambitions. We pledge to make Prudential a place where you can Connect, Grow and Succeed.

The incumbent is responsible to deliver a stable and secure ecosystem with zero business impact due to technology failures by providing:

• Timely resolution and escalation of incidents
• Continual Service Improvement
• Initiatives to increase stability, efficiency and cost-effectiveness

Principal Duties & Responsibilities:

• Develop plans with Infrastructure team to ensure Prudential Assurance Malaysia Berhad (PAMB) system are available and system performance are meet according to the SLA
• Address PAMB application production issues according to the SLA.
• Provide PAMB application support and guidance which may include service packs, upgrades and infrastructure.
• Maintain appropriate levels of technical and procedural documentation.
• Adhere to appropriate departmental procedures and practices (such as auditing requirements, control procedures and incident management procedures)
• Work in partnership with other department as required ensuring correct exchange of knowledge and successful transition of support PAMB production issue
• Work with BA project team to investigate complex issues, identify and implement solutions to re-occurring problems
• Share / spread knowledge throughout the support team and relevant areas, from development through to support
• Take a pro-active approach to working with the rest of the interface development team.

Job Specification:

• Diploma or Degree in Computer Science or equivalent.
• Fresh graduate or 1 to 3 years working experience for executive level.
• This role requires experience with Oracle, Java, TML5 , Unix.
• Experience implementing and/or supporting Life Insurance applications will be beneficial.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with special requirements.

Prudential