Job Description

Job Category: Procurement
: * Administer all Procurement System and data management to ensure accuracy and reliability.

• Provide and deliver second-level support by analysing, troubleshooting and resolving issues for Business Users, Business Enablers and Vendors.
• Single point of contact between IT and Service Provider for all issues related to Procurement System.
• Monitor and actively follow up on all IT and Service Provider issues and service requests, coordinating communication and escalation as needed to ensure timely, comprehensive, and satisfactory resolution.
• Maintain and analyse support activity tracking, providing recommendation for process improvement to enhance efficiency.
• Participate in all the system testing cycles for Procurement System enhancements and implementations.
• Identify and recommend improvements to Procurement System to optimize performance.
• Develop and maintain user guides and administrative documentation for Procurement System.
• Manage and ensure consistency & accuracy of all communications to Business Users/Business Enablers and Vendors.
• Develop frequent communication to ensure common understanding of key activities undertaken or planned within the department/unit.
• Conduct train-the-trainer sessions for Procurement teams and Business Users/Enablers.
• Assist to perform secondary role in managing and maintaining master catalogue, User ID, IT and Non-IT project budget in the Procurement System, ensuring data accuracy.
• Support project managers and project teams during system implementation phases.
• Assist the Project Manager with PMO-related tasks as needed.
• Conduct spend analysis to support strategic procurement initiatives.
• Perform other duties as assigned or requested.

Skills Required