Job Description

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our peop Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow and Succeed.To manage all activities that come through the Online Channel platform within the stipulated service level arrangements. To monitor and work with external party to ensure the readiness of the platform in meeting all the stipulated requirements. Organization Context The bearer of this post must ensure that the Online Channel can meet all the requirements set by the regulator and company. To be the gatekeeper to ensure, all the products rolled out must meets the guidelines set and all responses to customers must be done timely. The incumbent is to work closely with appointed external vendor. Key Accountabilities Service Level and System Maintenance To meet and exceed all agreed performance objectives (sales, conversions, engagement) Update product information and content on the website Manage website configuration & parameters (e.g. payment options, Certificate Generation, Alteration) Investigate and report any operational/technical issues arising from the users experience Liaise with agencies or in-house teams to implement and support campaigns Test and deploy functional projects /improvements Produce reports to analyze the performance of all online marketing campaigns and promotions (via Maintaining an excellent level of service to the business Monitor key performance indicators on the website and develop plans to improve them Reporting of Online Channel data Supporting initiatives/campaigns/enhancements/projects in order to generate traffic/sales Evaluate approaches & strategies to improve website sales conversions & customer engagement Service Working Relationships Internal stakeholders: Operations Process Owners Agency Distribution/Bancatakaful/Partnership Product Development Legal and Compliance External stakeholders: Customers PAMB Agents and Sales Team PruBSN Agents and Sales Team PAMB Branches Majesco Entry Qualification and Experience Tertiary education in any field. Min. Degree or Experience: 4years in the same capacity Customer focused with excellent process improvement skills, the ability to work with a positive attitude & excel under pressure. Proficient in written and spoken English & BM. Proficient in Microsoft Office applications especially Excel and understanding of basic web technologies (FTP, browsers, basic HTML, Basic understanding of order management/customer fulfilment in an Online channel platform Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with special requirements.