Job Description

Summary You will execute Customer Order Management functions for Greater China internal and external customers. You will also work closely with business, distributors/end customers, internal customers, finance, and RA & supply chain t Summary You will execute Customer Order Management functions for Greater China internal and external customers. You will also work closely with business, distributors/end customers, internal customers, finance, and RA & supply chain to ensure timely delivery of goods. Lastly, you will support business objectives deliver high level of service & performance and engage distributors or customers, facilitating information flow & providing support to the order fulfillment process. Who We Are BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare sector. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health. Purpose: You will execute Customer Order Management functions for Greater China internal and external customers. You will also work closely with business, distributors/end customers, internal customers, finance, and RA & supply chain to ensure timely delivery of goods. Lastly, you will support business objectives deliver high level of service & performance and engage distributors or customers, facilitating information flow & providing support to the order fulfillment process. Key Responsibilities: Execute and manage Order Processing transactions accurately and promptly, including Field Service Contracts billing. Co-ordinate with Planning to ensure stock availability as required. Co-ordinate with Finance to ensure credit release on time. Co-ordinate with Logistics to ensure special instructions are received/ understood, as required. Handle distributors/end customers order enquiries/complaints. Run Open Order Status reports for distributors/end customers, Finance, Business as required. Review new Customer Creation Form, and on-pass to Master Data Officer (MDO) to set up. Co-ordinate distributors/end customers claims for shipping discrepancies ie damage, short shipment, over shipment, pricing etc. Achieve Key Performance Indicators (KPI's), Individual Impact Goals (IIG) and meet Development Plan. Manage and facilitate the service level agreement applicable to Customer Interface. Support service and customer priority strategies. Support cost reduction and/ or process improvement initiatives. Ensure processes and executions are in compliance with Sarbane Oxley (SOX), GDPMDS & other regulatory requirements. Comply with all ISO 13485 requirements and BD policies. Required Skills and Knowledge: Diploma or Degree order with at least 3-4 years in Customer Order Management. Highly customer & business oriented A good team player with ability to work cross culture Excellent interpersonal & communication skills Flexible to work in different global time zones for meetings and calls Able to read, write and speak as role will support Greater China Culture and Benefits Here at BD, we embrace a growth mindset, building capabilities for the future and helping you become the best version of yourself.We offer our employees a clear direction and career pathway for development. We pride ourselves on our transparent and rigorous talent processes that are inclusive, deeply embedded in trust, aligned with our culture, and enable us to achieve strategic imperatives of the organization. Our leaders are committed, engaged and accountable to making talent our top priority. How To Apply Submit your application by clicking on the 'apply' button at the top of the page.Primary Work Location MYS Kuala Lumpur - Jalan KerinchiAdditional Locations Work Shift