Job Description

Job Summary

Assist the Manager, Patient Solutions on patient care program and materials.

General Responsibilities

• To deliver excellent patient support that follow the DKSH protocols and program materials.
• Provide patient and/or caregiver support via telephone and other support channels (inbound/outbound) to address patient questions and concerns about their disease, prescribed medication, psychosocial and family concerns, communications with their healthcare provider, care partners, etc.
• Identify and mitigate patient\'s perceived barriers to therapy initiation and compliance through a customer care plan.
• Document and maintain records of telephone interactions via electronic records.
• Utilise motivational interviewing and cognitive behavioural therapy techniques to promote positive patient outcomes.
• Coordinate and promote multichannel support materials based customized support plan discussed during phone interactions.
• Participate in quality monitoring process where calls and electronic records are reviewed to ensure patient received the highest quality support possible.
• Protect confidential patient health information in accordance with associated regulatory bodies.

Functional Skills and Knowledge

• Excellent communication in English & Bahasa Malaysia, ability to communicate in Mandarin will be added advantage.
• Enjoy developing an ongoing working relationship with patients throughout their treatment to ensure medication adherence.
• Willing to travel as and when required

Education

• Bachelor degree in any nursing or equivalent

Work Experience

• Minimum one year of experience in supporting patients and caregivers in a clinical setting.

Requisition Number: 113044

Department: Sales

DKSH