Job Description

/ Responsibilities

• Coordinate the onsite Guest Services needs and functions.
• Coordinate the Cast & Crew on a daily basis.
• Train the Cast & Crew in a Guest Services environment.
• Ensure processes and checks are in place for the opening and closing of entrance turnstile when needed.
• Ensure processes and checks are in place for the locker and phone charging station rental facilities opening /closing and reports are generated and compiled accordingly.
• Give frequent feedback to Cast & Crew, and performance manage as appropriate.
• Coordinate the ordering, stocking and display of Guest Service Centers.
• Coordinate and problem solve elevated issues with Guests, Cast & Crew.
• Monitor and report on missing or damaged stock (wheelchairs, strollers, VIP Badges and etc)
• Monitor on all lockers and phone charging station and ensuring all are in good working condition
• Authorise any ticket/RFID wristband transfer process.
• Report on daily Guest issues.
• Empower Cast & Crew to resolve Guest challenges as soon as possible.
• Monitor the refund, void and cash variances.

• Degree qualification in Tourism Management/ Hospitality or Business Management;
• Confidence in speaking, reading and writing English essential;
• Experience with an attractions ticketing system highly desirable;
• Computer Literacy in MS Office environment;
• Minimum three years\' experience from a hospitality, airline or retail environment required;
• Previous theme park, water park, F.E.C. or museum experience an advantage.

• Rent free accommodation provided
• Meal Allowance
• Uniform and laundry service provided
• Free outpatient medical treatment
• Walking distance to workplace

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