Job Description

About GMGWith a diversified portfolio of leading sports and over 500 stores globally, inspiring, and empowering active lifestyles is at the core of what we do. Our portfolio in Asia features both home-grown concepts as well as international powerhouse brands such as RSH, Sun & Sands Sports, Nike, Columbia, Vans, Timberland and more. By providing authentic, high-quality sports gear, we inspire and empower our community to live healthy and active lifestyles.Given our tremendous growth, we are searching for dynamic, entrepreneurial, broad minded individuals to be part of our rapidly expanding team! Join our diverse and motivated team to hone your creativity as well as implement new initiatives within a nurturing, equal opportunity environment!About the roleThe Executive - Wholesale Admin is responsible for supporting the wholesale sales team by managing administrative tasks, ensuring efficient operation of wholesale activities, and maintaining excellent customer service standards. This role involves coordination with various departments, handling order processing, and maintaining accurate records.Reporting to the Manager - Wholesale, you will be responsible for:Key Responsibilities:1. Order Processing and Management:\xe2\x97\x8b Process wholesale orders, ensuring accuracy and timely fulfilment.\xe2\x97\x8b Coordinate with the warehouse and logistics teams to ensure smoothdispatch and delivery of goods.\xe2\x97\x8b Handle order amendments, cancellations, and returns efficiently.2. Customer Service:\xe2\x97\x8b Serve as the primary point of contact for wholesale customers, addressinginquiries and resolving issues promptly.\xe2\x97\x8b Maintain strong relationships with key accounts and provide ongoing support.\xe2\x97\x8b Ensure a high level of customer satisfaction by addressing concerns andproviding solutions.3. Inventory Management:\xe2\x97\x8b Monitor stock levels and coordinate with the procurement team to manageinventory effectively.\xe2\x97\x8b Assist in conducting regular stock takes and inventory audits.4. Administrative Support:\xe2\x97\x8b Prepare and manage documentation, including invoices, purchase orders,shipping documents, and contracts.\xe2\x97\x8b Maintain accurate and up-to-date records of all transactions and interactionswith wholesale customers.\xe2\x97\x8b Assist in preparing sales reports and presentations for the sales team andmanagement.5. Coordination and Communication:\xe2\x97\x8b Liaise with internal departments such as finance, marketing, and supply chainto ensure seamless operations.\xe2\x97\x8b Communicate effectively with suppliers and customers to manageexpectations and deliver exceptional service.6. Market Analysis and Reporting:\xe2\x97\x8b Monitor market trends and competitor activities to provide insights to the salesteam.\xe2\x97\x8b Assist in compiling data and generating reports on sales performance,customer feedback, and market conditions.7. Compliance and Policy Adherence:\xe2\x97\x8b Ensure compliance with company policies and procedures, as well as industryregulations.\xe2\x97\x8b Stay updated on changes in policies and procedures, and communicate themto relevant stakeholders.Qualifications and Skills:\xe2\x97\x8f Bachelor\'s degree in Business Administration, Sales, Marketing, or a related field.\xe2\x97\x8f Minimum of 2 years of experience in a similar role, preferably in a retail environment.\xe2\x97\x8f Proficiency in MS Office Suite (Excel, Word, PowerPoint)\xe2\x97\x8f Excellent verbal and written communication skills.\xe2\x97\x8f Strong attention to detail, ability to multitask, and manage time effectively.\xe2\x97\x8f Strong customer service orientation and ability to build and maintain relationships.\xe2\x97\x8f Ability to analyse data, identify trends, and provide actionable insights.

GMG