Job Description

Melaka, Malaysia
Company: Singtel Group
Be a part of something BIG!
The Quality Assurance & Operations Executive required to support testing activities under Digital Operations streams. This function focus on manual test execution and incident/ order flow validation, driving a scalable and efficient delivery model.
Make an Impact by

• Execute manual test cases across customer journeys (login, payment, subscription, billing, CRM updates)
• Support regression testing for BAU deployments and hotfix releases
• Monitor and validate operational flows (e.g., order stuck cases, fulfilment, payment completion)
• Perform sanity checks and assist in root cause analysis
• Log and track defects using tools such as JIRA or ALM
• Conduct retesting and confirm defect resolution post-fix
• Create and maintain test accounts, billing setups, and fulfilment simulations
• Coordinate test data readiness with backend teams
• Provide daily updates on test execution and incident monitoring
• Recommend enhancements to improve testing efficiency and accuracy
• Remain flexible to adapt responsibilities as required by project and business priorities

• Graduate in Diploma or Degree in Information Technology / Computer Science
• Minimum 2 years of experience in software testing or telecommunications products testing
• Familiar with test lifecycle processes and structured QA methodologies
• Basic understanding in automation testing or scripting is required
• Experience in defect management tools for e.d. JIRA or ALM
• Strong written and verbal communication skills for collaboration
• Ability to manage time effectively and handle multiple prioritie
• Off-hours support may be required for critical deployments or urgent incidents.