Job Description

If you are looking to excel and make a difference, take a closer look at us...
Overview:
We are seeking an Executive/Senior Executive to join our Business IT Support team. This pivotal role is responsible for providing essential first-level support, conducting thorough system testing, and delivering effective user training for our core business applications, directly contributing to operational efficiency and user satisfaction.
This role reports to the Manager of Business IT Support.
Key Responsibilities and Accountabilities:
Functional (job responsibilities)Perform User Acceptance Testing (UAT) as per User Requirement Specification (URS). Perform Regression and other tests to ensure no impact to Production. Provide first-level support and solutions/workarounds for troubleshooting problems and attending to queries within the service level. Act as primary support for CIF applications. Act as secondary support for Auto Loan applications. Prepare test plans and schedules. Update user manuals, system-related functionalities, workflow processes, and other relevant documentation for team and department reference. Prepare training materials and conduct training for system applications as and when required. Coordinate with users and IT to ensure that testing is according to schedule. Identify process improvements within IT support and contribute to the knowledge base by documenting common issues and resolutions.

Jobholder RequirementsMalaysian citizen.

Education/QualificationBachelor's degree in Banking / Accounting / Business Information Systems

Experience/RequirementsMinimum 1 year of relevant experience, preferably in a financial institution (credit/branch operations, loan documentation). Proven experience in User Acceptance Testing (UAT). Strong proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook). Familiarity with AS400 Query utility is an advantage.
About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our "Digital at the Core" ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.Realise your full potential at Hong Leong Bank by applying now.