Job Description

Job Summary The Experience Services Concierge is responsible for the delivery of amazing client and guest experiences and ensuring that all customers and visitors are assisted accordingly in a warm, professional, and friendly manner. This role will b Job Summary The Experience Services Concierge is responsible for the delivery of amazing client and guest experiences and ensuring that all customers and visitors are assisted accordingly in a warm, professional, and friendly manner. This role will be responsible for delivering exceptional guest experiences through face-to-face engagement, proactive communication, and exceptional service. They will ensure that seamless consistent level of service is provided at every user touchpoint from employee and guest pre-arrival to departure. This client facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality focused workplace environment. Concierge Job Responsibilities . Enthusiastically welcome guests, anticipate their needs, assist with arrivals, departures, and office orientations . Engage visitors, employees and callers in a way that makes them feel warmly welcomed and assisted in a helpful and timely manner . Visibly engaged and well known in the workplace, regularly walks the site and assist customers and guest with their needs . Effectively pairs services to guests' needs . A resident expert with contacts in: Local cuisine, hotels and knowledge about special attractions and upcoming events. . Connect with client, customers, and support teams to proactively anticipate needs, identify issues, and deliver creative solutions . Familiar with all services within the facility and works with facilities management to facilitate a hospitality approach across services . Work across teams to proactively communicate and prepare for meetings and events, to anticipate and address concerns and to ensure operations without incident . Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills. . Assist support for meetings, reception, and personal support . Act as a central point of contact, providing information and wayfinding for the campus, services, and activities Qualifications . Minimum 1- 2 years previous customer service, hospitality related experience . People Person: The best part of serving others is creating experiences for them that go beyond the expected . Flexibility and positive attitude in managing shifting daily priorities . Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally through the spoken and written word. . Knows how to multi-task and prioritize while ensuring consistent and elevated guest experiences and accuracy . Working knowledge in a range of information technology tools and platforms . Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook) JLL, together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our . For additional details please see our career site pages for each country.