Job Description

Country Malaysia

Job Family Operations

For almost 90 years, GfK has been a reliable and trusted insight partner for the world\xe2\x80\x99s biggest companies and leading brands who make a difference in every consumer\xe2\x80\x99s life - and we will continue to build on this. We connect data, science and innovative digital research solutions to provide answers for key business questions around consumers, markets, ROI, brands and media. With our headquarters in Germany and a presence in around 60 countries worldwide, you benefit from our global company with a diverse community of 8,000+ employees.

Harnessing the power of our workforce, the greatest asset we have is our people. As part of GfK, you can take your future into your own hands. We value talent, skills and responsibility and will support your development within our international teams. We are proud of our heritage and our future, as we continue our evolution from Market Research provider to SaaS data solutions and consulting partner. We value extraordinary people and this is why we are looking for YOU to help create our future. For our employees as well as for our clients we pursue one goal: Growth from Knowledge!



You will..

Establish and maintain efficient and accurate quality assurance and environmental records in line with best management practice

To perform all the duties as per Senior/Principle according to his/her value chains\xe2\x80\x99 role ( namely Panel Data, Market Data, Coding or Client Data)

To understand supported market specifics and draw conclusions using data

To assists his/ her direct supervisor in actively contributing to the quality and process improvement of the team (root cause analysis, suggest improvement actions, and follow-up on the progress)

Ensure the team is aligned with center or global-level processes and procedures

Contributes to the create training and training paths and executes system and process training sessions

Organizes and facilitates delivery of successful training sessions led by respective product specialists

Responsible for the development and implementation of the knowledge validation process

Assist the business in identifying training needs by evaluating strengths and weaknesses/areas for improvement \xe2\x80\x93 process and people related

Creates learning materials and suggests improvements to support the following of standard procedures

A key process knowledge holder, assist in global tech projects, follow-up and track global coding quality, process improvement initiatives

You have...

Degree/Diploma in Training, Quality or equivalent

Minimum 3 years of relevant experience in the Operation and Quality department

Team-oriented and able to work independently

Good experience in delivering excellent customer care and service in a large organization

Effective teamwork, the flow of information, and multiskilling to provide cover across the team

Experience in complaints handling and follow-up procedures

Enthusiasm and commitment to learn about and get involved in department activities

Good attention to detail and ability to follow department procedures

Excellent written and verbal communications skills

We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal employment opportunity, focusing on all of our employees reaching their full potential.

We respect and value every employee regardless of race, ethnicity, gender, sex, sexual orientation, age, personality, experience, culture, faith, socio-economic status, or physical or mental disabilities.

We endorse the core principles and rights set forth in the United Nations Declaration of Human Rights and the Social Charter of Fundamental Rights of the European Union, promoting the universal values of human dignity, freedom, equality, and solidarity.

Learn more about how we are driving diversity and inclusion in everything we do on:

At GfK we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office & remote working as well as the opportunity to flex our working hours around team core hours.

We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit and make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.

Can there be a better place to take center stage in the digital revolution? We are excited to get to know you!

GfK