Job Description

Position Overview

FA Engineer serves as a technical liaison between the company and its clients, providing pre-sales and post-sales support for complex products. This role combines engineering expertise with customer-facing responsibilities to ensure successful product implementation and customer satisfaction.

Key Responsibilities

Meet with clients to understand their technical needs and provide tailored solutions. Conduct product demonstrations and training sessions to ensure clients understand product capabilities and usage. Provide on-site and remote technical assistance, troubleshooting issues and ensuring optimal product performance. Collaborate with clients to design and implement customized solutions that meet their specific requirements. Gather customer feedback to inform product development and improvement. Work closely with sales, engineering, and product teams to align customer needs with product offerings. Utilize and calibrate precision measurement tools such as calipers, pin gauges, smart scopes, and Coordinate Measuring Machines (CMMs), including programming and operating Mitutoyo CMMs. Perform First Article Inspections (FAI), Process Capability (Cp, Cpk) studies, and support Production Part Approval Process (PPAP) submissions. Maintain accurate records of measurements, inspections, and quality reports. Ensure proper filing and organization of technical documents. Provide ongoing support for daily measurement and quality assurance activities.

Qualifications & Skills

Education

: Diploma or Bachelor's degree in Mechanical Engineering, Manufacturing, Quality Assurance, or a related field.

Experience

: Minimum 3-5 years of experience in a technical support or engineering role, preferably in a manufacturing or quality assurance environment.

Technical Proficiency

:
- Proficiency in using and calibrating measurement tools such as calipers, pin gauges, smart scopes, and CMMs.

- Experience in programming and operating Mitutoyo CMMs.

- Familiarity with statistical analysis tools and methods.

Quality Assurance Knowledge

:
- Experience with FMEA (Failure Modes and Effects Analysis), Control Plans (CP), Cpk studies, and PPAP processes.

- Ability to perform and interpret GR&R (Gauge Repeatability and Reproducibility) studies.

Computer Skills

: Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and measurement software.
Job Types: Full-time, Permanent

Pay: RM3,800.00 - RM4,500.00 per month

Application Question(s):

Will you be able to reliably commute or relocate to Senai for this job?
Experience:

FA Engineer: 3 years (Required)
Language:

English (Required)
Work Location: In person