Job Description

What this job involves:

Playing a huge role in central operations

This is an exciting opportunity to become part of a growing global initiative to provide centralise monitoring and incident control across a broad spectrum of sites and engineering systems. You\xe2\x80\x99ll work hand in hand with the local regional site teams to deliver only the best facility management services possible.

The role will play an active part in supporting the incident controller to ensure system settings are available and close contact with the site team is maintained

The role will be part of a 24/7 team providing monitoring and health checking operating systems across the globe, alarm responses and first line remote fix will be required. Escalation and incident management will be a key deliverable for this role, at times it will be a high-pressure working environment.

Having superb organisational skills will be vital to this role because you\xe2\x80\x99ll make road maps on how to smooth out the daily operations at the designated sites. You\xe2\x80\x99ll also help ensuring Operation success by preparing the environment and making informed decisions.

On top of these, you\xe2\x80\x99ll need to keep tabs on operating system licenses and make sure that they are updated. You\xe2\x80\x99ll also carry out routine checks on all Maintenance & Operations services on a routine basis, to guarantee that operations timing matches the approved schedule and operations conditions are acceptable.

Part of your responsibilities is to stay on top of system PPM and scheduled down times, to monitor and ensure system restores to normal.

Clearing the decks

In this role, you\xe2\x80\x99ll need a strong presence of mind and the ability to see beyond the potential problem, act quickly and responsibly to put a lot of things in order.

You\xe2\x80\x99ll stay on top and monitor maintenance activities and requirements with local site teams and vendors to complete all repairs and maintenance based on timelines and standards. Do our procedures and checklists follow rules and regulations?

Candidates must have the ability to act logically and calmly during potential crisis situations, maintain communication and escalate in a timely manner.

Sound like you? To apply you need to be:

Well-versed in the field:

Experience required for preferred candidates, qualified Diploma holders with 3 years in BMS or controls environment.

Able to demonstrate a clear understanding of technical engineering systems.

Keen eye to help develop potential early warning signs of an incident.

An eye to detail, comprehensive check of all alarm parameters

Ability to always follow procedures, but to also contribute to develop better procedures

Position Goals:

On time Tracking & Closing the Abnormalities of Online monitoring System\xe2\x80\x99s (BMS, PME etc..) which doesn\xe2\x80\x99t Impact the daily Operations.

First fix first time attitude

To achieve operational excellence in the operation of the ROC functions measured by Excellent survey feedback and avail targeted Point of User (POU)score.

Contribution of identifying and implementing energy saving plans as per targets shared with BMS.

Achieve Zero Open incidents, with respect to BMS.

Achieve Zero overdue help desk requests, with respect to BMS operations.

Support team to achieve Key Performance Indicators and Service Level Agreement targets as per BMS.

Supporting for Documentation & File management with respect to ROC

Adhere to the procedures and escalation processes, drive quality.

On Time Escalating on Vendor Performance & Co-ordination.

Proper communication on Incidents to the Team as well as the client as per the JLL Standard\xe2\x80\x99s.

Duties & Responsibilities:

Check and ensure the operation of BMS, PME, IBEMS, LSS Systems, Philips Envision Manager on Daily Basis.

In Case of Any Abnormalities /Critical active alarms noticed then inform to Respective Shift in charge.

In case of any issues under vendor Scope need to Co-ordinate & get the issues resolved and stabilized.

Check and ensure the key assets and systems are operating within in safe Range on routine basis.

Support Incident management and resolution.

Responsible for Scheduling Low Side Equipment\xe2\x80\x99s as per office hours and ensure its function appropriately on daily basis.

Check the Operational Availability of all the equipment\xe2\x80\x99s through BMS System and escalate to Shift engineer and Respective vendors if any equipment\xe2\x80\x99s are unable to control and operate through BMS.

Check and ensure all the essential parameters are Displayed appropriately in BMS/PME systems.

Check and Ensure the Necessary data are captured & Can Be able to download through respective systems

Closely monitoring the Cooling temp and Electrical loads of CEM Areas (Data Centres, Lab, UPS etc..).

Critical Alarm Verification on BMS System Bi-Monthly of CEM Area\xe2\x80\x99s and the report need to get shared with CS.

Maintaining Abnormality tracker of BMS, PME and need to share on Monthly basis to CS.

Generate BMS, PME etc related reports on Daily & Monthly Basis.

Energy Meters &Flow Meters verification on an agreed basis

Weekly Life Safety Systems (LSS) monitor and track testing and ensure close out of any defects and issues.

Support to Maintain Lift Abnormality Tracker.

Updating Weekly Proactive Tickets status to Corrigo team

Assigning the Corrigo call \xe2\x80\x98s and Tracking to completion

Vendor co-ordination for PM activity of BMS, PME, IBEMS, LSS.

Employee Key Competencies:

Tertiary qualifications in Electrical/Mechanical/ I&C Engineering essential.

Competence in BMS application and operations

Good communication Skills & interpersonal skills

English Language to level 3-4 required. Also, with local language preferred.

Good knowledge in MS office & Mail communication.

Team player & quick learner attitude.

Committed execution capability and should have sound knowledge in handling service partners.

Experience required for Diploma holders 5 years with 3 years in BMS Field.

Experience required for BE holders at least 3 years in BMS.

Customer service focus.

Good physical & mentally fitness is must.

Key Performance Measures:

Corrigo Management- Employee survey response feedback, SLA & POU score.

IPMP.

BMS, PME Management, Healthiness &UP time.

Personality:

Can you clearly and effectively communicate your ideas with people\xe2\x80\x94no matter their levels? Are you an independent-thinking professional who has outstanding organizational skills? Do you know to address complex problems while keeping a professional stance at all times? You\xe2\x80\x99ll find yourself in a fast-paced environment, so you should know how to stay afloat despite difficulties. Likewise, you\xe2\x80\x99ll be expected to be know the ins and outs of trends in technology.

Pleasant to be around with:

Building smooth relationships with people will help you succeed in this role, so it will be good for you if you\xe2\x80\x99re a go-getter with a warm and positive attitude. It also shouldn\xe2\x80\x99t be hard for you to stay calm in the face of crises at work, especially in dealing with customers.

Location:

On-site \xe2\x80\x93Bayan Lepas, Malaysia, Kulim, Malaysia

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