Job Description

Principal Accountabilities

Single point of contact for Client

Responsible for ensuring that contractual obligations are met

Play a leadership role in overseeing delivery of facilities management services.

Duties and Responsibilities

Service Delivery

Oversee contracts and evaluate performance of sub-contractors on site.

Coordinate and manage client\xe2\x80\x99s administrative issues in regards to FM

Manage communication channels between the Employer and JLL team.

Review and report against agreed SLA and KPIs.

Liaise regularly with the Employer\xe2\x80\x99s nominated representative on various issues and programs

Ensure the Employer\xe2\x80\x99s and JLL\xe2\x80\x99s processes and templates are aligned and comply with the local statutory laws.

Monitor critical path activities and ensure timely escalation

Drive quality and consistency within the facility

Identify and implement initiatives towards cost and energy savings, work improvements. process sustainability etc

Develop and implement strategies, policies, procedures and systems for service delivery.

Ensure these are fair, open, accountable and transparent.

Maintain information and financial systems to ensure accuracy, accountability and client\'s reporting needs are met.

Ensure adequate and competent resources (Staff, budget, time, skills, knowledge and experience) are deployed to ensure delivery of services meet objectives and KPIs.

Put in place service benchmarks to measure performance against best practice to ensure continuous management improvement.

To continuously seek for operation excellence to achieve efficiency , low cost and quality services.

To maintain a minimum level of service standards and satisfactory service rating as per requirement in client\'s Health, Environmental and Safety Management.

Ensure compliance to client\'s policies, procedures and strategies.

To manage the smooth delivery service for Call centre management.

Review/Continuous Improvement

Lead quarterly business review (QBR) and annual review with the Employer nominated representative.

Measure our progress against process implementation, HR Turnover, added value initiative, tracking relationship communications and issue resolutions

Ensure process and quality consistency

Team Management

Responsible for the management of the onsite team e.g. recruitment, performance assessment etc.

Actively manage the the professional development of all direct reports.

Prepare and implement a Succession plan for the account.

Location:

On-site \xe2\x80\x93Kuala Lumpur, Malaysia

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Jones Lang LaSalle