Job Description

WE\'RE HIRING!!! SENIOR FACILITIES MANAGER \xe2\x80\x93 SOFT SERVICES

ABOUT US:

You\xe2\x80\x99ll join an entrepreneurial, inclusive culture. One where we succeed together \xe2\x80\x93 across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

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We are committed to making all stages of our recruitment process and employment accessible to candidates with disabilities and long-term health conditions. Please do feel able to be open about this at any point during the process and our recruitment team will work with you to establish the most appropriate adjustments.

JOB TITLE: SENIOR FACILITIES MANAGER (SOFT SERVICES)

REPORTING INTO: Account Director Malaysia

ABOUT THE ROLE:

A multi-disciplinary Senior Facilities Management role responsible for the delivery of contracted services within multiple campuses. The Senior Facilities Manager will be responsible for ensuring delivery of exceptional client service, contract delivery, management of all soft services, financial management, and be an ambassador of the JLL team.

KEY RESPONSIBILITIES

• Oversight of day-to-day site management activities including site functionality, escalation management, planning and Client satisfaction
• Main point of contact for all campus related activity and office/building operations
• Establish and maintain a sound professional working relationship with clients, vendor partners and internal stake holders.
• Engaging with key vendors at management level to drive service delivery against agreed key performance indicators and service level agreements.
• Communicating efficiently to keep the Client and management team informed of any elevated risks or events, as necessary.
• Ensuring compliance with JLL and Client policies, and procedures including statutory compliance and standard operating procedures
• Managing budget and spend ensuring alignment with JLL and Client policies and procedure, including creating Purchase Orders, processing invoices and managing service charges.
• Delivery or delegation of service requests to ensure all requests are actioned within the agreed timeframe meeting Key Performance Indicators and Service Level Agreements
• Ensuring office housekeeping and cleanliness is delivered to the highest standards.
• Act as a point of escalation for all facilities related issues and crisis management activities on site
• Ensuring timely solutions are made, risks are identified, and lessons learned, documented and shared
• Drives continuous improvement to optimize operations and improve productivity to meet and exceed business objectives.
• Work as part of the account sustainability network to deliver projects, innovations and best practice
• Undertake periodic inspections of the buildings and plant and determine the extent, and priority of any repair works required
• Monitor procedures to ensure client\xe2\x80\x99s expectations are conveyed and worked upon.
• Working in accordance with health and safety measures and promoting best practice amongst colleagues, contractors and vendors at all times
• Giving leadership, direction and mentoring the JLL team and vendors on site to promote engagement and excellent customer experience delivery

Leadership / Staff Management:

• Develop and sustain a high-quality well motivated team.
• Develop proactive behaviours in the team to identify and address issues / gaps / findings without waiting for direction.
• Ensure the team is well trained on policies, procedures and systems. Work closely with the JLL Management team to devise new and innovative methods of learning built around skill development, leadership and succession planning.
• Time to time, assess resource requirements according to the work load and present a business case for resource adjustments with facts and valid justifications.
• Actively encourage an environment that supports teamwork, co-operation, inclusion and performance excellence.
• Coach for the team ensuring high staff morale, trust and work ethics.
• Formulate a robust Succession Plan and groom a potential successor with less than 2 years readiness with sustainable developments plans.

Risk Management

• Implement risk management program which identifies major property risks including occupational health and safety, fire safety and essential services and environmental.
• Ensure data integrity of all information and comply with the audit process periodically.
• Assist in the development of guidelines and strategies to protect health and safety of staff and others, protect client and Appraisal Property Management reputations.
• Develop disaster recovery and business continuity plan and ensure implementation.
• Ensure escalation procedures are in place and observed for incident and problem reporting including advice to client, account teams, Regional Managers and insurance company.

ABOUT YOU

• You have 8-10 years\xe2\x80\x99 direct facilities Management experience delivering soft services in a factory and office environment.
• Interpersonal skills with a strong client focus.
• Team Leader with line management skills and the ability to delegate.
• Experienced in performance-based service contracts and vendor management.
• Able to work on time sensitive and high demanding requirement
• Skilled in providing robust, innovative and cost-effective solution to the clients, applying state of the art technology.
• Able to present business case on high complex projects to C-Suite level stakeholders.
• Excellent written and oral communication skills. Strong analytical skills.
• You can meet tight deadlines and work efficiently and collaboratively as part of a team to solve problems with professionalism and service focused approach
• You are proficient with Word, Excel & Power Point and have a keen interest in technology
• You are adaptable to work to requests that may vary from day to day
• You have knowledge of in-country requirements related to building regulations, H&S, contractors, statutory regulations, etc
• You keep up to date with industry trends and have direct experience or an interest in customer service

Location:

On-site \xe2\x80\x93Penang, Malaysia, Singapore

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For additional details please see our career site pages for each country.

Jones Lang LaSalle