Job Description

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades or technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Principal AccountabilitiesSingle point of contact for ClientResponsible for ensuring that contractual obligations are metPlay a leadership role in overseeing delivery of facilities management services.Duties and ResponsibilitiesService DeliveryOversee contracts and evaluate performance of sub-contractors on site.Coordinate and manage client\xe2\x80\x99s administrative issues in regards to FMManage communication channels between the Employer and JLL team.Review and report against agreed SLA and KPIs.Liaise regularly with the Employer\xe2\x80\x99s nominated representative on various issues and programsEnsure the Employer\xe2\x80\x99s and JLL\xe2\x80\x99s processes and templates are aligned and comply with the local statutory laws.Monitor critical path activities and ensure timely escalationDrive quality and consistency within the facilityIdentify and implement initiatives towards cost and energy savings, work improvements. process sustainability etcDevelop and implement strategies, policies, procedures and systems for service delivery.Ensure these are fair, open, accountable and transparent.Maintain information and financial systems to ensure accuracy, accountability and client\'s reporting needs are met.Ensure adequate and competent resources (Staff, budget, time, skills, knowledge and experience) are deployed to ensure delivery of services meet objectives and KPIs.Put in place service benchmarks to measure performance against best practice to ensure continuous management improvement.To continuously seek for operation excellence to achieve efficiency , low cost and quality services.To maintain a minimum level of service standards and satisfactory service rating as per requirement in client\'s Health, Environmental and Safety Management.Ensure compliance to client\'s policies, procedures and strategies.To manage the smooth delivery service for Call centre management.Review/Continuous ImprovementLead quarterly business review (QBR) and annual review with the Employer nominated representative.Measure our progress against process implementation, HR Turnover, added value initiative, tracking relationship communications and issue resolutionsEnsure process and quality consistencyTeam ManagementResponsible for the management of the onsite team e.g. recruitment, performance assessment etc.Actively manage the the professional development of all direct reports.Prepare and implement a Succession plan for the account.Location:On-site \xe2\x80\x93Kuala Lumpur, MalaysiaJLL Privacy NoticeJLL, together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.

Jones Lang LaSalle