Job Description

Areas of Interest

Development, Digital & Technology/Information Technology, Facilities Management, Property Management, Research

Location(s)

Petaling Jaya - Selangor - Malaysia

ESSENTIAL DUTIES AND RESPONSIBILITIES

Technology & Operations

• Be responsible to ensure the technology system such as Si7, MyBuy, SharePoint, MySupplier, Vantage, Value Track, SmartSheet and all other digital platforms are properly utilized by all site staff.
• Support the operations and transition team to system set-up for any new sites and deactivation of sites.
• Ensure all sites details are accurately captured in the system.
• Ensure annual asset verification exercise and condition assessment is done annually by the site leads.
• Meet customer satisfaction survey target goal
• Set and execute upon client agreed communication cadence for one to one meetings to ensure collaboration and alignment with key stakeholders

Operations

• Conduct regular refresher training and to existing users and new joiners for all digital technology system utilized in the account.
• Track KPI Compliance and sent out weekly notification for all open work orders and on urgent notification when work orders completion is due within the next 2 days.
• Assist AD to Coordinate activity for all remote and be a inter mediator with vendors and client as and when required.
• Notify AD for all irregularities.
• Monthly Good Catch and BBS participation.
• Generate reports for MBR and QBR as per scheduled timelines using the Vantage System and upload in the SharePoint.
• Participate bi-weekly meeting with AD together with Site Leads.
• Carry out other duties as assigned by AD from time-to-time involving the digital system.

Sourcing

• Support Site Lead with all sourcing activity by coordinating with country platform.
• Participate in annual sourcing activity to ensure glide path savings are realized.
• Work with Site Leads to capture savings initiatives and monitor progress.
• Represent Account in APAC EA Procurement Meetings.

REQUIREMENTS

Education

• Bachelor's degree (BA/BS) from 4-year college or university

Experience

• Proven program management experience in FM environment
• Client account experience

Aptitudes

• Highly developed interpersonal and communication skills
• Ability to provide efficient, timely, reliable and courteous service to customers.
• Ability to effectively present information.
• An excellent relationship builder
• Ability to inspire confidence
• High degree of integrity
• Highly motivated and self-aware
• Highly organized with attention to detail
• Results focused
• Handle high levels of information from a wide range of sources
• FM Technical background a plus, but not required.

Character

• Excellent motivational and influencing skills, with high levels of personal integrity
• A role model for customer service excellence.
• Analytical
• Able to contribute effectively across all business activities.
• Organized, able to prioritize and deliver within client environment.

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.