Job Description

Company Description

At H&M we are on an exciting journey to become the leading destination for style, creativity & culture, empowering leaders and engaging teams. Customers and colleagues are the core of our business, in line with our transformation, we want to achieve clear ownership, fuel our salesmanship and innovative minds, enabling agility to build on our passion for customers and colleagues throughout the organization.



Operational service delivery and supplier management

• Secure the Facility Service delivery to stores and other properties for H&M Group based on the agreed requirements and planned activities.
• Source, contract and manage several external Facility service providers Ensure contractual compliance for Facility Service delivery from External Service Providers and Landlords by active performance and contract management
• Provide operational input for new stores and rebuilds in order to secure long-term cost and quality levels
• Communicate initiatives and developments for H&M Group which will have an impact on Facility services to stores and other properties.

Collaboration and stakeholder management

• Work closely with Sales Market C&F Manager to implement the market Facility Strategy and translate into operational activities and actions
• Drive collaboration with other Expansion departments as well as Brand Sales and Operations to understand business needs and plan and execute accordingly
• Collaborate with the Regional C&F Specialists in order to optimize your store portfolio's energy efficiency as well as cost and quality performance

Plan, Budget, Forecast and Follow-up

• Create and maintain Facility plans containing activities to meet requirements for stores and other properties, balancing scheduled and reactive work
• Monitor the status of your store portfolio, identifying investment needs and take necessary actions to secure the lifetime of the portfolio
• Align all Facility activities with the overall store plan to optimize investments and running costs
• Responsible for the Store portfolio Facility cost budget, based on agreed requirements and planned activities
• Monitor and follow up cost performance based on actual versus budget, including forecasts
• Monitor and follow up quality performance based on predefined quality measures

Customer Service

• Act as internal service provider to all Brands, securing a high-quality service in line with expectations on urgency
• Secure the H&S of staff and customers by working closely with local Security department and act when necessary

Qualifications

Who you are:

• You are comfortable managing several stakeholders and various projects and tasks simultaneously.
• You have the ability to prioritize, especially in circumstances where you are put under pressure and with tight deadlines.
• You have a good understanding of the field of Facility Management and the ability to identify risks and opportunities in a retail environment.
• You have strong communication skills and high sense of urgency, understanding business needs and requirements.
• You are able to prepare and present budgets and business cases and reporting on cost and quality follow-up.

Skills/ Experience:

• Supplier and contract management
• Teamwork
• Knowledge in MS Office, more specifically Outlook, Excel, PowerPoint and MS Teams
• Can understand, read, speak and write English at an advanced level.
• Previous work experience from retail construction, facility management and/or real estate
• Experience from activity based budgeting and operational planning
• Experience from managing external suppliers and follow-up on contractual obligations
• Experience from working in a role with several stakeholders

Additional Information

This role is based in Malaysia H&M Office and requires to do interstate travel within Malaysia frequently.