Job Description

Services To attend to inbound calls enquiries over various range consumer financial products and services To handle calls professionally by providing accurate and timeline information and able to provide effective solution to customer\'s queries. To provide personalized customer service to customers, whilst maintaining a professionalism and a proper phone etiquette Quality Assurance To achieve first call resolution where possible and follow up with customers on unresolved issues. To perform after call duties and quality assurance in accordance to the set procedures with zero defect To consolidate and provide customer\'s feedback to respective business partners for improvements and enhancements Alternative Channels and Cross-Selling To introduce and create customer awareness on self-service/automated banking channels To cross-sell bank products and services when appropriate Compliance To ensure adherence and full compliance with Group Policy and Standards, local laws and regulations and control and procedures of the bank Qualifications Degree Holders - related working experience preferred however, fresh graduates are welcomed to apply d iploma holders - minimum of 1 year of working experience in Contact Centre and /or Consumer Financial Services (Banking) Possess c ustomer centric / strong customer service mindset Committed and a good team player with willingness to step into a leadership role Independent and resourceful with the ability to thrive under pressure Meticulous, well organized and has the ability to solve problems Able to multitask and manage time effectively Willing to work on shift rotations (24/7) which includes Public Holidays

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