. Monitor, observe, and action each application cases in their queue on daily basis. . Perform necessary phone investigations on suspicious applications . Update Team leader/Fraud Manager should there is a need to perform ocular or external investigation . Compile documents required for further investigations . Supports Team leader/Manager in liaison with other related departments within the bank and external parties. . Adhere to and complied with the procedure and guidelines in fraud prevention policies. Qualifications Educational background: possess a relevant degree from a recognized tertiary institution. Language: must be able to speak, read, write and understand the primary language used in the workplace. Skills Good interpersonal and communication skills. Good organization and facilitation skills. Independent, resourceful and enthusiastic. Good time management. Possess basic computer knowledge. At least 3 years hands on experience with Instinct System are a definite advantage.
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