Job Description

MohonKelayakan

• At least 5 years of proven food and beverage management experience
• Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
• Ability to spot and resolve problems efficiently
• Mastery in delegating multiple tasks
• Communication and leadership skills
• Up to date with food and beverages trends and best practices
• Ability to manage personnel and meet financial targets
• Guest-oriented and service-minded
• Culinary school diploma or degree in food service management or related field
• Able to speak in Mandarin would be added advantage

GENERAL

• To perform all duties and responsibilities applicable to this position and any other function as may be assigned by Management from time to time

Tanggungjawab

• Accurately projects and controls all P&L items and responsible for the overall financial and business performance of the assigned restaurants.
• Accountable for creating conductive work environment while working shoulder to shoulder with the team to accomplish business objectives.
• Build commitment and ensure all assigned restaurants meet food quality, service, ambiance and value guideline.
• Analyse customer\'s satisfaction and direct execution of plans to improve their satisfaction and increase their loyalty.
• Ensure all assigned restaurants are adequately staffed up and development plans are implemented.
• Conduct regular checks on physical aspects of the assigned restaurant to ensure IT is well maintained and adherence to food hygiene, workplace safety & cleanliness & procedures, as well as relevant regulatory requirements.
• Accountable for profitability of the restaurant by building sales and controlling costs within the budget.
• Ensure promotions and local store marketing plans are executed effectively to achieve the expected sales result.
• Measure customer\'s satisfaction, handle customer feedbacks/complaints and services recovery.
• Ensure fully staffed up at all time to maximize productivity.
• Responsible for training, motivating and leading the team to achieve the expected work performance.
• Comply with work and service standards, food preparation, hygiene standards in accordance with the restaurant quality, service, ambience & value guidelines, as well as relevant regulatory requirements.
• Ensure all the Outlet Mangers is done their task and make sure Outlet Manager submit daily reports (daily stock count & wastage).

Manfaat

• Hostel provided
• Staff Meal provided
• EPF & SOCSO
• Training Provided
• Staff loyalty RM 300 per month
• Annual leave
• Yearly increment & bonus (Subject to company overall performance)

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