Job Description

Customer Service Excellence

Serve as a point of contact for customers, providing assistance and information about F&B offerings, WynSports and WynSnow activities. Handle customer inquiries, address feedback, and ensure guest satisfaction across both outlets.

Daily Operations Management

Manage daily opening and closing routines, ensuring all service areas, equipment, and supplies are well-prepared and organized. Coordinate both F&B and recreational operations for smooth service delivery.

Order Processing & Food Preparation

Oversee food order processing through the digital system, prepare food items according to standards, and coordinate customer pickups. Maintain food quality and compliance with hygiene protocols.

Sales & Promotion

Promote F&B products to enhance guest experience, upsell where appropriate, and support sales growth.

Safety & Compliance

Adhere to all health and safety regulations, perform regular safety checks, and ensure a safe environment for both guests and staff.

Cash Handling & Reporting

Manage guest payments, reconcile daily sales, and prepare accurate financial reports for management.

Inventory & Stock Management

Track inventory levels, replenish supplies, and maintain organized storage areas for efficient operations.

Training & Team Development

Participate in training sessions to continuously improve service and operational skills, and support team development.

Hygiene & Maintenance

Maintain high standards of cleanliness and upkeep of all service areas, address minor maintenance issues, and coordinate with the maintenance team for larger repairs.

Additional Support

Provide support to the Operations Executive in any ad-hoc tasks or special projects to ensure smooth and effective daily operations.

Event & Party Hosting

Manage end-to-end birthday events by decorating spaces , coordinating games , and serving food while assisting parents and maintaining a clean, sanitized environment.

Job Requirement

Diploma or Degree in Hospitality, Business, Culinary Arts, or a related field. Fresh graduates are encouraged to apply. 1-2 years of experience in operations management is advantageous, preferably in leisure and food service. Basic proficiency in English to handle simple customer interactions. Ability to communicate in Mandarin is an added advantage. Flexibility to work at Wyndham Suites KLCC, 6 days a week, including weekends and public holidays. Available for morning (9:30 AM - 5:30 PM) or afternoon (2:00 PM - 10:00 PM) shifts. Full-time positions available for Ground Staff and Supervisor Levels. Strong leadership, communication, and problem-solving skills. Detail-oriented and customer-focused mindset. Positive working attitude, hardworking and responsible
Job Type: Full-time

Pay: RM2,000.00 - RM3,000.00 per month

Benefits:

Free parking
Work Location: In person