Financial Responsibilities: 1. Maximizes revenues through pro-active action (up selling) 2. Produces check and receive payment to settle the payment Operational Responsibilities: Guest Service 1. Escort customers to their tables 2. Present menus to patrons and answer questions about menu items, making recommendations upon request 3. Inform customers of daily specials. 4. Write patrons\' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff 5. Take orders from patrons for food or beverages. 6. Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required 7. Check with customers to ensure that they are enjoying their meals and take action to correct any problems 8. Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning 9. Clean tables and/or counters after patrons have finished dining 10. Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine 11. Explain how various menu items are prepared, describing ingredients and cooking methods 12. Prepare tables for meals, including setting up items such as linens, silverware, and glassware Product: 1. Constantly up keep the cleanliness of the restaurant 2. Well informed about the menus and other aspects of the hotel 3. Ensure all products have a valid expiry date General: 1. Follows rules and regulations as per the hotel standard 2. Complies with grooming standards 3. Ensure work area is as manned at all times Marketing Responsibilities: 1. Ensure all the daily special and special meals is recommended to the guest 2. Ensure wine up selling is done to every guest on every meal Personnel and Training Responsibilities: 1. Attends daily briefings 2. Constantly strive to acquire new knowledge 3. Works well as a team 4. Attends trainings as scheduled
The BEST WESTERN i-City Shah Alam \xe2\x80\x93 a modern business hotel that is set to become the preferred choice for both local and international travelers. Strategically located in Sham Alam \xe2\x80\x93 a key satellite city offering fast links to Kuala Lumpur and Malaysia\xe2\x80\x99s main international airport, this contemporary 18-story hotel features 214 modern, comfortable guest rooms and suites, all connected with free Wi-Fi. A selection of food and beverage options, including an all-day dining restaurant, 24-hour room service and a cafe with outdoor seating, allows guests to sample a selection of delectable Asian and international flavors. Meanwhile, the large amount of conference and banqueting space means guests at the BEST WESTERN i-City Shah Alam can do business with ease. Located within the modern i-City complex, which also includes an indoor-outdoor theme park, and accessible from three major expressways, BEST WESTERN i-City Shah Alam offers the ultimate in convenience and connectivity for all types of traveler.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent