Job Description

MohonKelayakan1. Education & Experience:

• Diploma or degree in Hospitality Management, Business Administration, or related field.

• Minimum 2 years of experience in F&B operations or similar roles.

• Fresh graduates are encouraged to apply.

• Language required:English, Bahasa Malaysia, Mandarin.

2. Skills:

• Strong understanding of F&B operations, including kitchen and front-of-house processes.

• Excellent organizational and multitasking skills to manage daily operations effectively.

• Leadership skills to supervise and motivate staff.

• Proficiency in inventory management and cost control.

• Ability to analyze sales data and operational performance.

• Strong problem-solving and decision-making skills.

• Basic knowledge of food safety and hygiene standards.

3. Communication:

• Strong interpersonal and communication skills to liaise with staff, suppliers, and customers.

• Proficiency in English and local language (additional languages are a plus).

4. Customer Service:

• Ability to ensure excellent customer service and resolve customer complaints professionally.

• Passion for providing a high-quality dining experience.

5. Technical Skills:

• Familiarity with POS systems and F&B software.

• Basic knowledge of financial reporting and budgeting.

6. Availability:

• Willingness to work flexible hours, including evenings, weekends, and public holidays.

7. Teamwork:

• Ability to work collaboratively with the management team to achieve business goals.

• Open to feedback and continuous improvement.

8. Additional Preferences:

• Experience in staff training and performance management.

• Knowledge of marketing strategies to promote F&B offerings.

Tanggungjawab1. Daily Operations Management

• Oversee day-to-day operations of the F&B outlet to ensure smooth workflow and efficient service delivery.

• Supervise staff performance, including kitchen and service teams, to maintain operational standards.

2. Inventory and Stock Control

• Monitor and manage inventory levels, ensuring sufficient stock of ingredients, supplies, and equipment.

• Coordinate with suppliers for timely delivery and cost-effective purchasing.

3. Customer Service Excellence

• Ensure high-quality customer service by addressing complaints and resolving issues promptly.

• Monitor customer feedback and implement improvements to enhance the dining experience.

4. Staff Training and Development

• Train and mentor new and existing staff on operational procedures and customer service standards.

• Schedule and manage staff shifts to ensure optimal workforce allocation.

5. Quality and Hygiene Standards

• Enforce compliance with food safety, hygiene, and cleanliness standards in the outlet.

• Conduct regular inspections to ensure adherence to SOPs.

6. Sales and Revenue Optimization

• Monitor sales performance and recommend strategies to increase revenue.

• Implement promotional activities and upselling techniques to boost sales.

7. Cost Control and Budgeting

• Manage operational costs by monitoring expenses and minimizing wastage.

• Assist in preparing budgets and ensuring financial goals are met.

8. Performance Analysis and Reporting

• Analyze operational data, including sales reports, customer feedback, and staff performance metrics.

• Prepare and present operational performance reports to management.

9. Problem-Solving and Decision-Making

• Identify and resolve operational challenges to maintain smooth functioning.

• Ensure quick decision-making during peak hours or unforeseen issues.

10. Collaborating with Management

• Work closely with the management team to align operations with business goals.

• Assist in implementing new processes, menus, or initiatives to improve overall efficiency.

Manfaat

• Annual leave and sick leave
• Bonus
• EPF and SOCSO
• Medical & Insurance Coverage
• Yearly Increments to upgrade your basic salary yearly & improve your lifestyle.
• Career Progression opportunities - you maybe able to get promotion easily.

KemahiranOperations Management Inventory Management HRIS (Human Resource Information System) Process Improvement Quality ManagementImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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