Job Description

F&B Outlet Supervisor / Team Leader

Job Scope & Responsibilities:

Greet and welcome customers in a friendly and professional manner. Lead daily outlet operations and ensure smooth service flow. Supervise, coach, and motivate the service crew. Monitor customer service quality and ensure SOP compliance. Handle opening and closing procedures, including cash reconciliation. Manage inventory and stock levels; ensure timely ordering and receiving. Train new team members and provide performance feedback. Ensure high levels of customer satisfaction through excellent service. Manage employee scheduling and manpower planning. Resolve customer complaints and handle escalations professionally. Ensure cleanliness, hygiene, and safety standards are met. Report operational issues or improvements to higher management.
Skills Required:

Strong leadership and communication skills. Good problem-solving and conflict-resolution ability. Knowledge of POS system and F&B operations. Ability to multitask under pressure. Minimum 1-2 years of experience in a similar role. Good communication and interpersonal skills. Team player with a positive attitude. Able to work in a fast-paced environment. Basic English or local language proficiency. Minimum SPM or equivalent qualification (preferred but not mandatory). Prior experience in a similar role is an advantage. Friendly, polite, and customer-focused attitude. Willing to work shifts, weekends, and public holidays. More knowledge of food and beverage is a plus.
Employee Benefits:

Basic salary + Team performance incentives Monthly off days (e.g. 4 days/month) Annual bonus or KPI-based bonus Staff meals and staff discounts Uniform provided Medical leave and annual leave Career advancement (e.g. to Outlet Manager or Area Manager) Internal training and leadership development programs Competitive monthly salary Attendance or performance incentive Staff meals provided during shift Uniform provided EPF & SOCSO contribution On-the-job training Annual leave, sick leave, and public holidays Staff discounts
[State basic salary or "Based on experience"]

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2,000.00 - RM3,500.00 per month

Benefits:

Flexible schedule Maternity leave Meal provided Opportunities for promotion Parental leave Professional development
Ability to commute/relocate:

Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)
Education:

STM/STPM (Preferred)
Experience:

Related: 1 year (Preferred)
Work Location: In person