Job Description

1. Daily Operations

Supervise daily front-of-house and/or kitchen operations to ensure smooth service flow Ensure service standards, food quality, and hygiene are consistently maintained Handle opening and closing procedures, including cash handling and outlet readiness

2. Staff Supervision & Management

Supervise, schedule, and coordinate service staff Provide on-the-job training, guidance, and performance feedback Monitor staff attendance, punctuality, grooming, and discipline Act as the first point of contact for staff issues during shifts

3. Customer Service

Ensure high-quality customer service and handle customer complaints professionally Resolve service issues promptly to maintain customer satisfaction Build good customer relationships and encourage repeat business

4. Inventory & Stock Control

Monitor stock levels and place orders when necessary Ensure proper storage of food, beverages, and supplies Minimize wastage and report shortages or discrepancies

5. Hygiene, Safety & Compliance

Ensure compliance with food safety, cleanliness, and hygiene standards Enforce SOPs, workplace safety, and company policies Ensure outlet complies with local health and safety regulations

6. Sales & Performance Support

Support sales initiatives, promotions, and upselling activities Monitor daily sales performance and report to management Assist in achieving outlet sales targets and operational KPIs

7. Reporting & Administration

Prepare daily reports (sales, staff attendance, incidents, stock usage) Communicate operational updates and issues to management Perform any other ad-hoc duties assigned by management from time to time

Job Requirements

Proficient in Mandarin

(mandatory) to communicate effectively with Mandarin-speaking customers and team members

Experience in coaching and guiding employees and managers across different levels

Strong leadership, communication, and interpersonal skills Able to handle sensitive matters with professionalism and strict confidentiality Minimum 5 years of experience in F&B operations or supervisory role (preferred) Good problem-solving skills and ability to work under pressure Willing to work shifts, weekends, and public holidays
Job Type: Full-time

Pay: RM4,500.00 - RM6,000.00 per month

Benefits:

Free parking Opportunities for promotion Professional development
Education:

Diploma/Advanced Diploma (Required)
Experience:

Food service: 5 years (Required)
Language:

Mandarin (Required)
Work Location: In person