Job Description

Job Ad: Fiber Business Operation (Telecommunication)Working Hours:

• Shift 1: 8:30 AM - 5:30 PM
• Shift 2: 12:00 PM - 9:00 PM
• Note: Must be willing to work on weekends and public holidays as per schedule given

Responsibilities:

• Engage with customers via WhatsApp and calls to address inquiries about fiber products.
• Secure customer appointments and coordinate with partners to ensure timely installations.
• Explain product details, terms, and conditions of fiber installation clearly to customers.
• Adapt to new methods for managing customer experience and propose ideas to enhance service delivery and reduce complaints.
• Optionally respond to incoming customer issues related to technical aspects.
• Conduct remote troubleshooting, problem assessment, and follow-up with customers to resolve issues.
• Maintain relationships with external service providers to ensure coordinated service and adherence to SLA (Service Level Agreement).

Qualifications:

• Excellent communication skills.
• Ability to manage multiple tasks and priorities effectively.
• Problem-solving skills with a customer-first attitude.
• Experience in customer service or technical support is a plus.
• Willingness to work flexible hours, including weekends and public holidays.

If you are passionate about providing exceptional customer service and are eager to work in a dynamic environment, we would love to hear from you!Reference Number:Contact Details:aisyah_musa@persolkelly.comProfession:Contact Centre
OthersCompany:PERSOLKELLY MalaysiaDate Posted:14/08/2024 5:12:00 PM

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