Job Description

Job Title Associate, Fibre Processing Company Digi Telecommunications Sdn Bhd

Working Hour Working hours: 8.30 am - 5.30 pm, 12.00 pm to 9.00 pm (need to work on weekend and PH as per shift rotation)

• Engage customer via Whatsapp & Call (if necessary) to address their enquiries on Fibre Product.

• Secure customer appointment & liase with partners closely to secure appointments - where needed

• Explain & set expectation on Product & terms and conditions on Fibre Installation.

• Willing to explore & adapt new ways to manage customer experience

• Propose ideas to ensure enhanced service delivery, minimizing customer complaints.

• Respond to incoming customer issue on technical issues (Optional)

• Manage remote troubleshooting, problem assessment & close follow ups with customers

• Manage relationship with external service providers to coordinate service & meet SLAs Contribute to overall customer satisfaction score.

Reference Number:

Contact Details:

aisyah_musa@persolkelly.com

Profession:

Contact Centre
Others

Company:

RHQM

Date Posted:

26/05/2023 6:56:00 PM

PersolKelly