Job Description

• Degree in Electrical/Electronic/Mechanical/Mechatronics Engineering or its equivalent
• At least 2 years of relevant experience with semiconductor equipment knowledge
• Strong communication and good interpersonal skills
• Language required: English, Bahasa Malaysia & Mandarin
• A meticulous, organized and resourceful team player
• A highly motivated individual who works independently with little supervision
• Work in cleanroom environment
• Required to work or on standby during after office hours/weekend/public holiday
• Frequent travelling required to client on-site based in Kulim, Batu Kawan, Penang island & mainland

• Provide highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems
• Perform continual improvement programmes, parts\' overhaul, preventive maintenance, modifications and repair works on equipment
• Serve as company liaison with customer on administrative and technical matters for assigned projects
• Coordinate logistics arrangements and with customer on equipment related matters
• Respond to customers\' complaints, provides time to solutions to resolve customers\' issues
• Monitor the performance of the product, provide regular update report and feedback on customer\'s service requests
• Report common complaints of customers to management in order to address the situation for future reference

• Entitled to transport allowance and phone allowance
• Normal working hours is Mon to Fri (8.30am to 5.30pm).
• Overtime is expected

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