Field It Support (northern/southern/east Coast)

Sungai Buloh, Selangor, Malaysia

Job Description


Mohon
Kelayakan

  • Minimum education level Diploma
  • Fresh graduates are welcomed to apply
  • Basic understanding of IT
  • Possessing one's transport and a GDL license is an added advantage.
  • Willing to travel outstation when required
  • Customer-oriented
  • The required languages are English and Bahasa Malaysia. Mandarin is a MUST, as you must liaise with existing customers from retail stores, such as mini-marts or small-scale groceries.
  • Able to take initiative, be proactive at work, and be independent and problem-solving.
  • Able to multitask and commit to meeting deadlines.
  • Ability to work independently and be a good team player.
  • Good communication skills and ability to maintain good relationships with all levels of people
  • Skills Required: Technical Troubleshooting, Hardware Maintenance and Documentation
Tanggungjawab
  • Region coverage: a) Nothern (Penang, Perlis, Kedah, Perak, and surrounding areas), b) Southern (Johor, Muadzam Shah, Nenasi, and surrounding areas) or c) East Coast (Terengganu, Kelantan, Pahang, and surrounding areas)
  • Daily preparation and verification of orders to ensure accuracy before delivery.
  • Daily servicing and repair of faulty devices, including hardware and network issues.
  • Daily delivery of orders to customers, ensuring timely and accurate fulfillment.
  • Daily monitoring and resolution of customer support tickets, providing timely responses and solutions.
  • Installation and configuration of machinery and equipment at client sites in different region of Malaysia .
  • On-site support and training for clients, including hardware installation and front POS operations.
  • Testing and diagnosing hardware and network issues, both on-site and remotely.
  • Preparing customer image data for implementations and ensuring data accuracy.
  • Assisting in the setup and maintenance of office equipment and facilities within the Northwest region.
  • Conducting regular follow-ups with clients to ensure satisfaction and address any ongoing issues.
  • Participating in team meetings to discuss ongoing projects and share feedback.
  • Completing other ad hoc tasks as assigned by the department, within the designated region of Malaysia
Manfaat
  • Flexi Benefits
  • Annual Leave
  • Medical Insurance
Manfaat tambahan
  • Annual Leave
  • Medical and Hospitalisation Leave
  • Medical Insurance
  • EPF / SOCSO / PCB
  • Allowance Provided
Kemahiran
Technical Troubleshooting Hardware Maintenance Documentation
Peringatan Penting
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Job Detail

  • Job Id
    JD1098734
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Sungai Buloh, Selangor, Malaysia
  • Education
    Not mentioned