Job Description

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

The Service Engineer is responsible to perform Equipment Installation, Service and Repair for all ranges of STERIS Medical Equipment, including, but not limited to CSSD, OT and Procedure room products within Malaysia. Provide User Training and troubleshooting support, etc., in the Malaysia as required.

Duties

• Perform equipment installations, preventive maintenance, and repair of equipment and products in the field as assigned
• Interface with customers via customers visit/telephone/email to provide quality product support
• Provide in-service session for the customers and conduct equipment and assist product clinical trials demonstrating applications with regards to systems, accessories and techniques
• Provide applications/user/technical training
• File product complaints according to procedure
• Maintain preventive maintenance and troubleshooting and document accordingly
• Document and update internal procedures
• Prepare service contracts & quotations
• Ensure a superior level of customer satisfaction with regard to after sales support
• Perform other duties as assigned
• Ensure maintaining install base & pm schedules
• Assist Marketing/Sales team whenever required for sales/workshop/exhibition purposes
• Willing to take additional responsibilities
• Assist superior and involve in projects
• Provide technical service support within designated region in Peninsular Malaysia and other regions when required
• Willing to work on Saturday/Sunday & Public Holidays if required
• Standby duties 24/7 as part of Service Team responsibilities

Duties - cont\'d

Education Degree

High School Diploma or GED

Required Experience

• At least 3 years of hands-on technical service experience with medical equipment. Must be able to lift and carry 25 kg. Visual acuity and manual dexterity are necessary to manipulate tools and equipment to perform essential functions.
• Minimum National Technical Certificate/Diploma in Engineering or equivalent required. Must be able to operate a computer, have a basic understanding of DOS and Windows, as well a basic understanding of Microsoft Office software packages, such as Word, Excel, and Powerpoint.
• Ability to read, write and speak fluently in English & Bahasa Malaysia is required.
• Previous experience in conducting training programs for technicians and nurses is preferred. Must be customer orients and focused. Travels within Peninsular Malaysia, Sabah & Sarawak as assigned. Have own transport (Car) with valid driving licence.

STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics. We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.

STERIS strives to be an Equal Opportunity Employer.

Req ID: 36202

Job Category: Service/Technical Services

Kuala Lumpur, 14, MY, 50250

Steris