Job Description

\xe2\x80\xa2 Trouble shooting, provide technical solution, analyse on-site machine issue raised by customer. \xe2\x80\xa2 Install and set-up equipment & retrofit kit at customer site which include but not limited to vision system, test contacting, interfacing with other sub-system. Perform acceptance of protocol/ buyoff with customer upon installation and set up. Provide equipment operation & basic maintenance training to customer. \xe2\x80\xa2 Report forthwith on such activity, special problem or technical shortcomings that may affect the smooth operation of the job perform on customer site. Update all technical report accordingly. \xe2\x80\xa2 In collaboration with other technical staff, with the company\xe2\x80\x99s agent, visit clients where machinery has been installed and organise an efficient after-sale service, with such policies and instructions made by Cohu general direction. \xe2\x80\xa2 In collaboration with other technical staff, Cohu main office and the company\xe2\x80\x99s agent, visit prospective clients, analyse their needs, draw up exact specifications of machinery need for machinery or parts. \xe2\x80\xa2 Understand customer service process flow (Company ISO), and apply accordingly through daily activity and in house/ on-site support, in order to fulfil company\xe2\x80\x99s vision and quality policy. \xe2\x80\xa2 Update the project issue into Oracle/QI and follow up with the factory (Project Manager, Engineering and Account Manager) to resolved it within committed date. Review all listed issues weekly with customer and internal technical staff. \xe2\x80\xa2 Coordinate the installation/ setup schedule plan with customer base on the assigned project which needs longer time to complete. \xe2\x80\xa2 Take ownership and accountability on customer management, resolve customer\xe2\x80\x99s issue during on site support. Reduce customer complaint. \xe2\x80\xa2 Responsible and follow up the activity for assigned customer. Be the main window to communicate between Ismeca and customer on the daily service support (include factory/ engineering support)/ issue on the machine. Escalate to your superior if not getting any internal support. \xe2\x80\xa2 Communication between customer and internal staff must be done professionally. Do not over expose internal communication to customer in order to avoid unnecessary conflict. \xe2\x80\xa2 Prioritise and fulfil customer\xe2\x80\x99s expectation. Manage highlighted issue. \xe2\x80\xa2 Any tasks that may be assigned to you from time to time.
Only Company with the Expertise Across the Entire Test Cell Cohu creates leading-edge solutions for back-end semiconductor equipment and services, and printed circuit board test. Cohu offers the broadest portfolio of equipment and services for back-end semiconductor manufacturing, including a one-stop-shop for test and handling equipment, thermal subsystems, test contacting, vision inspection and MEMS test solutions. Cohu has a Broad Product Portfolio across Diverse Applications Our enhanced product portfolio gives our customers the best possible combination of technologies to match their business and technical needs, focused on increasing yield, reducing cost of test and accelerating time-to-market. Join our dynamic team: \xe2\x80\xa2 We know that people and their individual and collective talents form the foundation of our success. \xe2\x80\xa2 We value our employees and offer them: o challenging and collaborative work experiences o competitive benefits o profit sharing o commitment to continuous learning, development and growth. \xe2\x80\xa2 Opportunities for oversea assignment/training. \xe2\x80\xa2 We work and play as a team
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5