Job Description

Conmpany Background: A US MNC Location: Bayan Lepas, Penang Position: Field Service Engineer Tenure: Permanent Responsibilities: SUMMARY OF RESPONSIBILITIES: . Performs site surveys, pre-installation, installation of Metrology Tools (AAFM, AFMi, TSOM & X-ray) for customers both domestic and international . Provide high level technical support to external customers at their locations and/or via remote access provided . Provide on- site training to the customers . Interface with cross functional work teams such as field applications, customer support/services, product management, manufacturing and marketing/sales . Develop Service technical documentation . Create, develop, and continuously improve the customer support & applications knowledge database . Timely and professionally handle field service calls and issues arising from the field service . Performs basic applications support of Metrology Tools for customers both domestic and international . Visits, triage with field applications scientists as appropriate . Timely complete and submit all required paperwork . Flexible schedule to accommodate our customer\'s needs . Effectively handle multiple priorities, organize workload, and meet deadlines . Communicate with the customer to ensure satisfaction and implementation of any necessary corrective actions . Misc. other duties commensurate with the capabilities of a Field Service Engineer ESSENTIAL FUNCTIONS: . 70% Technical support (Diagnostics/troubleshooting/on-site/phone/e-mail/web-ex/SAP RMAs, etc.) . 30% Knowledge data base development, delivery of training, basic application support and Escalation support (technical analysis, cross-functional engagement, plan of action, on- site support, etc ) ADDITIONAL RESPONSIBILITIES: . Pre-sales support . Other duties as assigned Qualifications: KNOWLEDGE, SKILLS, AND ABILITIES: . Ability to establish strong relationships with key customers critical to success, both internally and externally. . Proven theoretical understanding of physics and effective problem solving of complex system, product user, and H/W issues. . Demonstrated excellent verbal, written, interpersonal communication skills, fluency in English. . Proven ability to develop and maintain strong relationships at various levels build credibility and trust with internal partners and customers. . Self-motivated, able to prioritize and take initiative, strong organizational and time management skills. . Ability to quickly ramp on new tools and processes. . Demonstrated strong analytical and problem-solving skills. . Ability to take the initiative and drive for results. . Strong time management skills that enable on-time project delivery. EDUCATIONAL/EXPERIENCE REQUIREMENTS: . Bachelor\'s degree or equivalent technical qualifications in electrical/ mechanical engineering or physical sciences. Masters or higher-level education is preferred. Metrology experience within Semiconductor Market an advantage. . 1-3 years of relevant Semiconductor industry experience, preferably metrology products. . AAFM, AFM and X-ray service experience or background in Technical Support preferred. . Working knowledge of MS Office, Excel. Working knowledge and ability to test and troubleshoot mechanical, electrical analog and factory Automation . Fresh Graduates are encouraged to apply

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