Job Description

Location/Division Specific Information

Based in Penang or KL, Full-Time, Material and Structural Analysis

How will you Make an Impact

Materials & Structural Analysis Division (MSD) of Thermo Fisher Scientific is charged with selling and servicing Thermo Fisher Scientific products in geographical territories worldwide. The MSD Organization serves as the primary Thermo Fisher Scientific contact to both potential customers and current customers alike, providing a range of value-added products and services and maintaining the highest levels of customer satisfaction.

What will you do

• The Field Service Engineer is responsible for performing the on-site installation, servicing and repair of complex equipment and systems.
• Investigates and approves operational quality of system equipment.
• Instructs customers in the operation and maintenance of the system.
• Serves as company liaison with customer on administrative and technical matters for assigned projects.
• Conducts on-site installations of the full range of Thermo Fisher Scientific systems and their associated options.

Responsibilities and deliverables include:

• Conduct on-site installation of complex equipment and follow testing procedures to ensure proper working order.
• Conduct on-site scheduled planned maintenance visits.
• Provide troubleshooting and repair support for customers and other field service personnel.
• Cultivate and develop positive working relationships with customers, system users and company personnel.
• Travel, often on short notice, to customer sites to resolve problems or support other field service personnel.
• Complete and submit field service reports.
• Provide training for customers and users on system maintenance.
• Provide feedback to product quality teams.
• Provide appropriate input in writing updating and correcting various Thermo Fisher Scientific system documentation.
• Provide input for various reports including identifying and isolating unique problems with system.
• Act as a subject expert and resource for training.

How will you get here?

This position is ideal for an experienced service engineer wanting to be involved with a dynamic team and exposed to a constant variety of customer application areas.

Education

• Typically requires a university degree in engineering or equivalent combination of education and experience in electronic system problem solving.

Experience

• Typically requires approximately 3 - 5 years of hands-on technical experience installing, solving problems, repairing, and calibrating complex analysis tools such as Scanning Electron Microscope (SEM), Transmission Electron Microscope (TEM), Focused Ion Beam (FIB) or similar systems.
• Experience in troubleshooting and repairing ultra-high vacuum and high voltage systems is highly desired.

Knowledge, Skills, Abilities

• Ability to deal effectively with customers
• Excellent interpersonal communication skills
• Proven ability to troubleshooting complex systems and subsystems down to component level
• Literate in MS DOS and Windows software environments
• Able to read and interpret schematics

Job Category

Engineering, Field Services

Thermo Fisher Scientific

is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.