Job Description

1. Core Responsibilities
a. Vehicle Financing & Loan Processing

• Evaluate customers' financial situations to recommend suitable financing options (loans, leases, insurance packages).

• Submit finance applications to banks, financial institutions, or in-house financing programs.

• Ensure compliance with lenders' requirements and dealership policies.

• Negotiate loan terms, interest rates, and repayment schedules with customers.

b. Insurance & Add-On Products

• Offer vehicle insurance, extended warranties, and other add-on products.

• Explain terms, coverage, and benefits to customers clearly.

• Coordinate with insurance providers for seamless processing.

c. Customer Relationship Management

• Serve as the main point of contact for customers regarding finance and insurance queries.

• Build trust and maintain long-term customer relationships.

• Handle customer complaints or issues regarding financing or insurance.

d. Regulatory Compliance & Documentation

• Ensure all finance contracts are accurate, complete, and legally compliant.

• Maintain proper records of all finance and insurance transactions.

• Stay updated on local laws, banking regulations, and consumer protection policies.

e. Sales Support & Dealership Performance

• Collaborate with sales team to close deals efficiently.

• Advise on financing packages that maximize dealership profitability.

• Assist in developing pricing, promotions, or special financing schemes.

f. Reporting & Administration

• Prepare monthly/quarterly reports on finance activities, loan approvals, and revenue from financing.

• Monitor dealership finance performance against targets.

• Track delinquent accounts and coordinate collections if necessary.

Performance Indicators

• Number and value of finance contracts successfully closed.

• Percentage of finance deals approved by banks or lenders.

• Revenue generated from financing, insurance, and add-on products.

• Customer satisfaction and repeat business rate.

• Compliance and accuracy of documentation.

Requirements

• Strong knowledge of automotive financing, loans, leasing, and insurance products.

• Excellent sales and negotiation skills.

• Customer-centric mindset with effective communication skills.

• Attention to detail for contract documentation and compliance.

• Analytical skills for evaluating customers' creditworthiness and loan terms.

• Familiarity with finance software or dealership management systems (DMS).

Skills Required