Job Description

Traders cater to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip - work, rest, or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters.

Located at the heart of the Kuala Lumpur city center, Traders Hotel by Shangri-La is looking for a dynamic, and multi-skilled talent in delivering our Asian hospitality.

As Food & Beverage (Captain / Supervisor) we rely on you:

• Make sure that the guest is greeted and served promptly and to the required standard.
• Assists the Outlet Manager and their subordinates with the daily operation of the room and staff supervision.
• Oversees activity of Waiters/Waitresses / Trainees and ensures maximum service is extended to the guests in their assigned station.
• Handles minor complaints and reports them to the Assistant Manager or Manager for proper action.
• Ensures smooth co-operation between the Restaurant, the Kitchen, and the Stewarding.
• Checks maintenance schedule and follows-up on job orders to be completed.

• Diploma in Tourism/ Hospitality/ Hotel Management or any relevant certificate.
• Good command in writing & speaking English. Able to speak other languages will be an added advantage.
• Minimum 2 years\' experience in a similar position.
• Full and comprehensive working knowledge of all areas within the Food and Beverage Division
• Outgoing and people oriented, motivator with effective human relations skills, team builder, Self-starter.
• Cooperative, adaptable, flexibility in working hours, good interpersonal skills.
• Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.

Shangri-La Hotels & Resorts