Job Description

Overview duties

• Behaves and acts (as a manager) in an exemplary fashion, embodying the brand mindset.

• Conveys the hotel\'s image and atmosphere by providing a warm and friendly welcome, being available and frequently visible in the hotel

\xe2\x80\xa2Helps employees improve their skills and provides support for career development

• Manages, motivates and organises personnel in order to improve the quality and creativity of F&B services, in line with brand standards. Makes suggestions for improvement.

\xe2\x80\xa2Takes part in the definition of hotel strategy and implements it in the F&B department

• Improves the department\'s results by increasing sales, improving the management of points of sale (restaurants, bars, 24hr service etc), spend and profitability.

Main responsibilities Customer relations

• Enhances guest satisfaction through his/her warm and friendly manner, availability and frequent presence in the hotel

• Handles guest comments and complaints, ensuring follow-up

• Develops strong relationships with guests with the aim of gaining their loyalty

• Ensures the quality of service provided for guests, that they are comfortable and receive a warm and personal welcome

Professional techniques/production

• Steers and promotes all the F&B points of sale

• Ensures that all information is duly passed on to the applicable departments

• Organises and supervises the preparation of points of sale according to activity forecasts and product information

• Ensures the brand\'s reference standards are properly applied

Ensures that sales materials are of good quality and ensures that pricing is in line with strategy

• In conjunction with the Head Chef, prepares the menus, organises purchases and updates the cooking instructions

• Plans changes in the menu, sets prices and organises the work for the day in coordination with the Chef

• Is responsible for keeping equipment and furniture in good condition, for keeping machinery and appliances in reliable working order, and for following up technical maintenance.

• Assures hotel management cover early mornings, evenings, weekends and on bank holidays

• Attends meetings for Heads of Department

• Passes on the management team\'s decisions

• Knows how all the hotel\'s departments operate and is able to replace another Head of Department in case of absence

• May occasionally be asked to replace the General Manager

Job Type: Full-time Salary: RM5,000.00 - RM7,000.00 per month Benefits:

• Health insurance

Schedule:

• Rotational shift

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)