Job Description

MohonKelayakan

• Candidate must possess at least Bachelor\'s Degree/Post Graduate Diploma in Marketing or equivalent.
• Required language(s): English, Malay, Mandarin (an added advantage).
• At least 3-5 Year(s) of working experience in the related field is required for this position.
• Preferably Manager specialized in Food/Beverage/Restaurant Service or equivalent.
• Must possess own transport.
• Strong leadership skills and the ability to lead and inspire a diverse team.
• Strong analytical skills; Good in problem solving.
• Excellent communication, interpersonal, and negotiation skills.
• Must have positive working attitude, willing to take up responsibilities.
• Familiarity with food safety regulations, health standards, and hygiene practices.
• In-depth knowledge of restaurant/food court operations, quality standards, and customer service principles.
• Knowledge in cost management will be an added advantage.
• Able to work independently.
• Reporting to MD / GM.

TanggungjawabJob responsibilities - Senior Operation Manager : * Oversee day-to-day operational and administrative functions across all departments and integrate strategies into daily operations to meet objectives.

• Monitoring and reporting on financial and operational performance of the organization.
• Develop and implement effective operational strategies to enhance productivity and efficiency.
• Manage a team of employees, providing leadership, guidance, and performance.
• Develop and execute growth strategies to enhance business revenue.
• Research and explore new markets, and facilitate expansion to meet ambitious growth targets.
• Work closely with Director on Annual Salary Increment, Annual Performance Bonus, and Annual Appraisal in a timely manner in accordance to prescribed budgets.
• Liaise with Managers from time-to-time to review recruitment needs.
• Streamline processes to reduce costs and increase profitability.
• Ensure compliance with safety regulations and promote a culture of safety within the organization.
• Cultivate a culture of continuous improvement and innovation within the operations team.
• Ensure that the team works in accordance with the approved company operating policies, procedures, practices, and methods.
• Responsible to plan and execute career development goals and training for the employees.
• Drive sales by setting performance targets, motivating the team, and implementing effective sales strategies.
• Maintain inventory accuracy and optimize stock levels to meet customer demand and minimize stock discrepancies.

Job responsibilities - Operation Manager : * Manages day-to-day shopping mall\'s food court operations, ensures the quality, standards and meets the customers\' expectations on a daily basis.

• Implement best practices to optimize workflow, minimize wait times, and enhance the overall customer experience.
• Plan and work to budgets, maximize profits and achieve sales targets set by the Management.
• Lead F&B team by attracting, recruiting, training, creating work schedules and appraising talented personnel.
• Provide guidance and coaching to ensure consistent performance and growth within the team.
• To lead, mentor and motivate a team of supervisors and staff, fostering a positive work culture, teamwork, and exceptional service delivery.
• Review sales vs target and staff performance.
• Establish and maintain positive and productive relationships with food court tenants/vendors.
• Address tenant concerns and facilitate communication between tenants and management.
• Ensure the food court complies with all health and safety regulations and food handling guidelines.
• Handle customer complaints and resolve issues in a timely and satisfactory manner.
• Ensure that the site is well maintained and correctly furnished/stocked to operate to maximum efficiency
• Handle disciplinary issues, conducting annual review and confirmation of staff.
• Constantly review, evaluate operations/procedures and suggest improvements to the management.
• Report on management regarding sales results and productivity.

Manfaat

• Competitive salary commensurate with experience.
• Opportunities for professional development and advancement within the company.
• Vibrant and supportive work environment with passionate colleagues.

Important InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

Maukerja